Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-DEVELOPER-I Practice Questions (Page 5)

Questions 21–23

1. 21foundation · easy

   A support agent wants to link a documented resolution to a customer issue. Which two objects are typically used together for this purpose?

   • ACase and Solution
   • BAccount and Contact
   • CCampaign and Activity
   • DLead and Opportunity
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A sales rep receives a call from a prospect who is interested in a product. The rep wants to log the call and also create a record to track the potential deal. The prospect is not yet a customer. Which two standard objects should the rep use?

   • AAccount and Opportunity
   • BOpportunity and Event
   • CLead and Task
   • DContact and Task
   Reveal Solution Discussion Select an answer first
3. 23application · medium

   A sales rep at a B2B company is entering a new customer. The customer is a large corporation with multiple divisions, each with its own purchasing manager and billing address. The rep needs to track each division's contacts and deals separately, but still report on the overall corporate relationship. Which standard object configuration should the admin recommend?

   • ACreate one Contact for the corporation and one Account per division, linking all Contacts to all Accounts.
   • BCreate one Account for the corporation and one Contact per division, using a custom field on the Contact to store the division name.
   • CCreate one Account for the corporation and one Contact per division manager, linking all Opportunities to the Account.
   • DCreate one Account per division and one Contact per manager, then link the division Accounts to a parent Account for the corporation.
   Reveal Solution Discussion Select an answer first