What is the primary purpose of the Solution object in Salesforce?

To store a knowledge article that provides a resolution to a common customer issue

To track a potential sale that has been qualified

To record a customer service complaint

SalesforceCertified Platform Developer I

Domain 1Objective 3

Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-DEVELOPER-I Practice Questions (Page 4)

Part of the SALESFORCE FUNDAMENTALS domain, which accounts for 46% of the PLATFORM-DEVELOPER-I exam.

23questions here

5free pages

6concepts

46%of the exam

Questions 16–20

16foundation · easy
A sales representative needs to record a customer service complaint about a defective product. Which standard object should be used to track this issue?
Select an answer first
17foundation · easy
What is the primary purpose of the Solution object in Salesforce?
Select an answer first
18foundation · easy
Which standard object is the parent of the Contact object in the Salesforce schema?
Select an answer first
19foundation · easy
Which object is used to record a scheduled meeting with a customer?
Select an answer first
20application · easy
A support agent resolves a recurring printer issue for a customer. The agent wants to save the resolution steps so that other agents can search for and attach the same fix to future similar Cases. Which standard object should the agent create?
Select an answer first

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Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-DEVELOPER-I Practice Questions (Page 4)

Questions 16–20

A sales representative needs to record a customer service complaint about a defective product. Which standard object should be used to track this issue?

What is the primary purpose of the Solution object in Salesforce?

Which standard object is the parent of the Contact object in the Salesforce schema?

Which object is used to record a scheduled meeting with a customer?

A support agent resolves a recurring printer issue for a customer. The agent wants to save the resolution steps so that other agents can search for and attach the same fix to future similar Cases. Which standard object should the agent create?

Keep studying — SALESFORCE FUNDAMENTALS