Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-DEVELOPER-I Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the primary purpose of the Campaign object in Salesforce?

   • ATo track marketing efforts and their effectiveness
   • BTo record individual interactions with customers
   • CTo store customer service resolutions
   • DTo manage the sales pipeline
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A nonprofit sends a direct-mail appeal and wants to track how many donations (Opportunities) resulted from that specific mailing. They also want to log follow-up phone calls made to donors. Which two standard objects should the nonprofit use together?

   • ALead and Activity
   • BCampaign and Activity
   • CCampaign and Case
   • DOpportunity and Case
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which standard object is primarily used to track a potential sale that has not yet been qualified as a legitimate business opportunity?

   • AOpportunity
   • BAccount
   • CLead
   • DCase
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   An admin needs to ensure that when a Contact is deleted, all of its associated Cases are also deleted. Which relationship type should the admin configure between Contact and Case?

   • AMaster-detail relationship
   • BMany-to-many relationship
   • CHierarchical relationship
   • DLookup relationship
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   In the standard Salesforce data model, what is the relationship between Account and Contact?

   • AAccount and Contact are related through a junction object
   • BContact is the parent of Account via a master-detail relationship
   • CAccount is the parent of Contact via a lookup relationship
   • DAccount and Contact are independent objects with no direct relationship
   Reveal Solution Discussion Select an answer first