A company has a customer that is a large enterprise with multiple divisions. Each division has its own sales team and billing. The company wants to track each division separately but also report on the entire enterprise. What account model should they use?

Create one account and add all contacts with division as a field.

Create separate accounts and use a custom lookup to link them.

Create one account and use record types to differentiate divisions.

Create a parent account for the enterprise and child accounts for each division.

An admin at a consulting firm wants to ensure that when a new contact is created, it must be associated with an account. Which relationship should the admin configure to enforce this?

Use a formula field on Contact to display the Account name.

Create a lookup from Account to Contact.

Make the Account field on Contact required.

Make the Contact field on Account required.

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Domain 1Objective 1

Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-APP-BUILDER Practice Questions (Page 4)

Part of the SALESFORCE FUNDAMENTALS domain, which accounts for 10% of the PLATFORM-APP-BUILDER exam.

29questions here

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10%of the exam

Questions 16–20

16foundation · easy
Which standard object is used to track a customer support request in Salesforce?
Select an answer first
17expert · hard
A company has a customer that is a large enterprise with multiple divisions. Each division has its own sales team and billing. The company wants to track each division separately but also report on the entire enterprise. What account model should they use?
Select an answer first
18expert · medium
A support team wants to automatically escalate cases that have not been updated in 48 hours. They plan to use a time-based workflow. Which standard case field should they use to track the last update?
Select an answer first
19foundation · easy
Which standard object is used to track marketing initiatives such as email blasts or webinars?
Select an answer first
20application · medium
An admin at a consulting firm wants to ensure that when a new contact is created, it must be associated with an account. Which relationship should the admin configure to enforce this?
Select an answer first

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Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-APP-BUILDER Practice Questions (Page 4)

Questions 16–20

Which standard object is used to track a customer support request in Salesforce?

A company has a customer that is a large enterprise with multiple divisions. Each division has its own sales team and billing. The company wants to track each division separately but also report on the entire enterprise. What account model should they use?

A support team wants to automatically escalate cases that have not been updated in 48 hours. They plan to use a time-based workflow. Which standard case field should they use to track the last update?

Which standard object is used to track marketing initiatives such as email blasts or webinars?

An admin at a consulting firm wants to ensure that when a new contact is created, it must be associated with an account. Which relationship should the admin configure to enforce this?

Keep studying — SALESFORCE FUNDAMENTALS