Describe the Capabilities of the Core CRM Objects in the Salesforce Schema. PLATFORM-APP-BUILDER Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the primary purpose of a Lead in Salesforce?

   • ATo record a completed sale
   • BTo represent a person or company that may be interested in your products or services
   • CTo store information about an existing customer's company
   • DTo track a customer support request
   Reveal Solution Discussion Select an answer first
2. 7application · easy

   A customer service team at an internet provider receives a call from a customer about an outage. The agent needs to log the issue and track it until resolution. Which standard object should the agent use to record this support request?

   • ACase
   • BOpportunity
   • CActivity
   • DLead
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which statement best describes the role of an Account in managing customer information?

   • AAn Account tracks a specific sales transaction or deal.
   • BAn Account represents an individual person who is a customer or prospect.
   • CAn Account is used to record a customer support issue.
   • DAn Account represents a company or organization that is a customer or prospect.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A support agent is working on a case and needs to log a follow-up call with the customer. Which standard object should the agent use to record this call?

   • ACase
   • BTask
   • CLead
   • DEvent
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A marketing team runs a multi-channel campaign and wants to attribute revenue to the campaign. They have already linked opportunities to the campaign. Which standard object should they use to report on the campaign's influence on opportunities?

   • ACampaign Influence
   • BOpportunity Product
   • CCampaign Member
   • DActivity History
   Reveal Solution Discussion Select an answer first