A user reports that a field mapping between Salesforce and Account Engagement is not syncing data. The admin checks the field mapping and sees that the mapping is active. What should the admin do next to troubleshoot the issue?

Deactivate and reactivate the field mapping to force a resync.

Verify that the Salesforce field is not a formula field.

Delete the field mapping and recreate it with the same settings.

Check the sync logs in Account Engagement for errors related to the field mapping.

A field mapping between Salesforce and Account Engagement is not syncing data for a specific record. The admin checks the sync log and sees an error: 'Record not found in Salesforce'. What is the most likely cause of this error?

The Salesforce field is not visible to the integration user.

The record was deleted in Salesforce after the mapping was created.

The Account Engagement field is read-only.

What is the primary purpose of field mapping in the Salesforce integration for Marketing Cloud Account Engagement?

To synchronize data between Salesforce and Marketing Cloud Account Engagement so that prospect and campaign information stays consistent across both systems.

To store Salesforce data in a separate database that is not connected to Marketing Cloud Account Engagement.

To create a one-time export of Salesforce data into Marketing Cloud Account Engagement without any ongoing synchronization.

To replace all Salesforce data with Marketing Cloud Account Engagement data during every sync.

What is the correct sequence of steps to configure a field mapping in Marketing Cloud Account Engagement?

Save the mapping, then select the Salesforce object and fields.

Map the fields first, then select the Salesforce object.

Select the Salesforce object, choose the Salesforce field, then choose the corresponding Marketing Cloud Account Engagement field.

Create a new Salesforce field, then create a new Marketing Cloud Account Engagement field, then map them.

A field mapping between Salesforce and Account Engagement is failing. The sync log shows an error: 'Invalid field name: My_Field__c'. What is the most likely cause of this error?

The field name is misspelled in the mapping configuration.

The field is not visible to the integration user.

SalesforceCertified Marketing Cloud Account Engagement Specialist

Domain 14Objective 4

Describe the Field Mapping Process. MARKETING-CLOUD-ACCOUNT-ENGAGEMENT-SPECIALIST Practice Questions (Page 3)

Part of the SALESFORCE INTEGRATION domain, which accounts for 7% of the MARKETING-CLOUD-ACCOUNT-ENGAGEMENT-SPECIALIST exam.

15questions here

3free pages

4concepts

7%of the exam

Questions 11–15

11application · medium
A user reports that a field mapping between Salesforce and Account Engagement is not syncing data. The admin checks the field mapping and sees that the mapping is active. What should the admin do next to troubleshoot the issue?
Select an answer first
12application · medium
A field mapping between Salesforce and Account Engagement is not syncing data for a specific record. The admin checks the sync log and sees an error: 'Record not found in Salesforce'. What is the most likely cause of this error?
Select an answer first
13foundation · easy
What is the primary purpose of field mapping in the Salesforce integration for Marketing Cloud Account Engagement?
Select an answer first
14foundation · easy
What is the correct sequence of steps to configure a field mapping in Marketing Cloud Account Engagement?
Select an answer first
15application · medium
A field mapping between Salesforce and Account Engagement is failing. The sync log shows an error: 'Invalid field name: My_Field__c'. What is the most likely cause of this error?
Select an answer first

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