A company uses a mix of internal and external resources. The external resources are paid per job, so the company wants to minimize their use. However, they must be used when internal resources are unavailable. How should the consultant configure the scheduling optimizer to achieve this?

Set the external resources' operating hours to be shorter than internal resources.

Set the external resources' capacity to a lower value than internal resources.

Use a scheduling policy that includes both resource types and set a lower priority for external resources.

Create a separate service territory for external resources and only add it to the policy when internal resources are exhausted.

When implementing scheduling logic for 3rd party resources, what is a key optimization criterion that can be applied?

Reducing the number of service appointments

Increasing the number of work orders in the system

Maximizing the number of skills per resource

Minimizing travel time between appointments

SalesforceCertified Agentforce Field Service and Operations Consultant

Domain 5Objective 2

Recommend How to Implement 3rd Party Resources AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 6)

Part of the MANAGE SCHEDULING AND OPTIMIZATION domain, which accounts for 3% of the AGENTFORCE-FIELD-SERVICE-CONSULTANT exam.

28questions here

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3%of the exam

Questions 26–28

26foundation · easy
Which integration method is commonly used to connect a 3rd party resource system to Field Service for real-time data exchange?
Select an answer first
27application · medium
A company uses a mix of internal and external resources. The external resources are paid per job, so the company wants to minimize their use. However, they must be used when internal resources are unavailable. How should the consultant configure the scheduling optimizer to achieve this?
Select an answer first
28foundation · easy
When implementing scheduling logic for 3rd party resources, what is a key optimization criterion that can be applied?
Select an answer first

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Recommend How to Implement 3rd Party Resources AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 6)

Questions 26–28

Which integration method is commonly used to connect a 3rd party resource system to Field Service for real-time data exchange?

A company uses a mix of internal and external resources. The external resources are paid per job, so the company wants to minimize their use. However, they must be used when internal resources are unavailable. How should the consultant configure the scheduling optimizer to achieve this?

When implementing scheduling logic for 3rd party resources, what is a key optimization criterion that can be applied?

Keep studying — MANAGE SCHEDULING AND OPTIMIZATION