Recommend How to Implement 3rd Party Resources AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which Field Service feature allows you to define rules that include 3rd party resources in the scheduling process?

   • AService Contracts
   • BScheduling Policies
   • CEntitlement Processes
   • DWork Order Types
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2. 17foundation · easy

   In Field Service, where would you configure the working hours and capacity for a 3rd party resource?

   • AIn the Operating Hours record
   • BIn the Work Order object
   • COn the Service Resource record
   • DIn the Service Appointment object
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4. 18foundation · easy

   When evaluating integration options for 3rd party resources, which factor is most important to consider?

   • AThe geographic location of the 3rd party system's servers
   • BThe frequency and volume of data that needs to be synchronized
   • CThe color scheme of the 3rd party system's user interface
   • DThe number of users in the 3rd party system
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5. 19expert · hard

   A company needs to integrate an external resource provider that has a REST API, but the company has strict data residency requirements. The provider's API is hosted in a different region than the Salesforce instance. The consultant must ensure that data does not leave the required region. What should the consultant recommend?

   • AUse a VPN to connect to the provider's API securely.
   • BNegotiate with the provider to host an instance of their API in the required region.
   • CUse a middleware that caches data in the required region and syncs with the provider's API.
   • DUse Salesforce Connect to access the provider's API without storing data in Salesforce.
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6. 20application · medium

   A company integrates an external resource provider. The provider's system is the source of truth for resource availability. The company wants to ensure that any changes in the provider's system are reflected in Salesforce. What should the consultant implement?

   • AA one-way synchronization from the provider to Salesforce.
   • BA manual process where the provider sends updates via email.
   • CA scheduled job that overwrites Salesforce data with the provider's data every night.
   • DA two-way synchronization between Salesforce and the provider.
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