Given Client Requirements, Determine the Life Cycle of a Service Appointment Required to Execute a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A client wants the service appointment to move to the Dispatched stage only after the customer confirms the appointment. Which life cycle step should be configured?

   • AAutomatically dispatch the appointment when it is scheduled.
   • BDispatch the appointment when the work order is created.
   • CDispatch the appointment when the work is completed.
   • DDispatch the appointment only after a confirmation is recorded.
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A security system installer uses Field Service. A technician arrives at the customer site and begins the installation. What is the correct life cycle stage for the service appointment at this point?

   • AScheduled
   • BIn Progress
   • CDispatched
   • DCompleted
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   In Salesforce Field Service, which stage in the service appointment life cycle indicates that the appointment has been created but is not yet ready to be scheduled?

   • AScheduled
   • BUnscheduled
   • CNone
   • DDispatched
   Reveal Solution Discussion Select an answer first
5. 14expert · medium

   A solar panel installation company requires that a service appointment be created when a work order is created, but the appointment must not be scheduled until the customer's credit check is approved. The credit check status is stored on the work order. What is the best way to meet this requirement?

   • ACreate the appointment in 'Dispatched' and rely on the dispatcher to unschedule if the credit check fails
   • BDelay appointment creation until the credit check is approved, using a Flow to create it then
   • CCreate the appointment automatically, keep it in 'Unscheduled', and use a Flow to move it to 'Scheduled' when the credit check is approved
   • DCreate the appointment and immediately schedule it, then cancel if the credit check fails
   Reveal Solution Discussion Select an answer first
6. 15expert · medium

   A healthcare equipment maintenance company requires that a service appointment be created only after a work order is approved, and that the appointment be automatically dispatched to the technician when the work order is assigned to a service territory. The work order is assigned to a territory after approval. What is the best way to meet both requirements?

   • ACreate the appointment immediately and dispatch it when the territory is assigned
   • BUse scheduling optimization to create the appointment after approval and dispatch it after territory assignment
   • CUse a Flow to create the appointment when the work order is approved, and another Flow to dispatch it when the territory is assigned
   • DManually create the appointment after approval and manually dispatch it after territory assignment
   Reveal Solution Discussion Select an answer first