Given Client Requirements, Determine the Life Cycle of a Service Appointment Required to Execute a Work Order AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A plumbing company uses Field Service. A dispatcher assigns a service appointment to a technician, and the technician starts the work. The dispatcher then realizes the appointment was assigned to the wrong technician and wants to reassign it to another technician. What is the correct sequence of life cycle stages the appointment should go through?

   • AFrom In Progress back to Scheduled, then to Dispatched after reassignment
   • BFrom In Progress to Cancelled, then create a new work order
   • CFrom In Progress to Completed, then create a new appointment for the new technician
   • DFrom In Progress directly to Dispatched with the new technician
   Reveal Solution Discussion Select an answer first
2. 7expert · medium

   A medical equipment service company requires that a service appointment be created only after a work order is approved, and that the appointment automatically move to 'Dispatched' when the technician accepts it via the mobile app. Currently, appointments are created immediately and remain 'Scheduled' until a dispatcher manually dispatches them. What should the administrator do to meet both requirements?

   • ASet the work order to auto-approve and rely on the default appointment creation to dispatch automatically
   • BCreate a Flow to create the appointment on work order approval, and configure the mobile app to update the appointment status to Dispatched when the technician accepts
   • CKeep the current appointment creation and train dispatchers to manually dispatch after the technician accepts
   • DUse scheduling optimization to create the appointment after approval and automatically dispatch it
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A utility company uses Field Service to manage meter installations. The operations manager wants to ensure that a service appointment is created for every work order, but only after the work order has been approved. Currently, appointments are created immediately when a work order is created. What should the administrator configure to meet this requirement?

   • ACreate the service appointment manually after work order approval
   • BChange the work order type to a different record type that delays appointment creation
   • CSet the work order to auto-approve so the appointment is created immediately
   • DUse a Flow to create the service appointment when the work order status changes to Approved
   Reveal Solution Discussion Select an answer first
5. 9expert · medium

   A logistics company uses Field Service scheduling optimization to assign delivery appointments. The company requires that appointments be dispatched to drivers only after the optimization run has completed, to avoid sending drivers to appointments that might be reassigned. Currently, appointments are dispatched immediately after assignment. What is the best way to meet this requirement?

   • AKeep appointments in 'Scheduled' after assignment, and use a Flow to dispatch them after the optimization run completes
   • BDisable optimization and manually assign and dispatch appointments
   • CKeep the current dispatch behavior and rely on optimization to reassign dispatched appointments
   • DSet the appointment status to 'Dispatched' only after the driver accepts the appointment
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A cleaning company uses Field Service. A service appointment is in 'Dispatched' status, but the technician has not yet started the work. The customer calls to reschedule. What is the correct way to handle this in the life cycle?

   • AMove the appointment back to 'Scheduled' or 'Unscheduled' to allow reassignment to a new time
   • BMove the appointment to 'Completed' and create a new appointment for the new time
   • CCancel the appointment and create a new work order
   • DKeep the appointment in 'Dispatched' and change the scheduled time directly
   Reveal Solution Discussion Select an answer first