Define the Schedule Policies to Achieve the Business Outcomes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which components are typically part of a schedule policy in Salesforce Field Service?

   • AService appointment statuses, work order priorities, and customer satisfaction scores
   • BCustomer account hierarchies, contract terms, and service level agreements
   • CResource skill levels, certification expiration dates, and training records
   • DAppointment booking settings, travel time calculations, and work capacity limits
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A service manager wants the optimizer to consider the time of day when scheduling appointments, such as avoiding appointments after 5 PM. Which schedule policy component should they configure?

   • ASet the work capacity to a lower value.
   • BSet the optimization objective to minimize travel time.
   • CIncrease the priority of work orders.
   • DDefine service hours or operating hours for technicians.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A service manager notices that the optimizer is scheduling technicians for back-to-back appointments without considering the time needed to drive between them. Which schedule policy component is likely misconfigured?

   • ATravel time calculation
   • BWork capacity
   • CPriority values
   • DAppointment booking window
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A company wants to reduce the cost of service delivery by minimizing overtime. Which schedule policy configuration would best support this?

   • ADisable the optimizer and manually schedule work.
   • BSet a shorter appointment booking window.
   • CIncrease the work capacity of technicians.
   • DSet the optimization objective to minimize overtime.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A field service organization wants to prioritize emergency repairs over routine maintenance. They use the scheduling optimizer to assign work. Which schedule policy configuration should they use to achieve this outcome?

   • ADisable the optimizer for emergency work orders so they are manually assigned first.
   • BIncrease the work capacity of technicians assigned to emergency work orders.
   • CReduce the travel time for emergency work orders to make them quicker to schedule.
   • DSet a higher priority value for emergency work orders and enable the optimizer to consider priority when scheduling.
   Reveal Solution Discussion Select an answer first