Define the Schedule Policies to Achieve the Business Outcomes AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A field service company wants to ensure that no technician is scheduled for more than 8 hours of work in a day. Which schedule policy setting should they configure?

   • ASet the appointment booking window to 8 hours.
   • BSet the maximum work capacity per day to 8 hours.
   • CSet the optimization objective to minimize travel time.
   • DSet the priority of all work orders to high.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A field service organization wants to allow customers to book appointments online, but only within a specific time frame. Which schedule policy component should they configure?

   • APriority values
   • BAppointment booking window
   • CTravel time calculation
   • DWork capacity
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4. 8foundation · easy

   How do schedule policies influence the Field Service optimization engine?

   • AThey determine which optimization algorithm is used for each scheduling run
   • BThey provide the constraints and objectives that the optimizer uses to generate and evaluate schedules
   • CThey define the geographic boundaries that the optimizer uses to group work orders
   • DThey control the frequency at which the optimizer runs automatically
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5. 9foundation · easy

   A company wants to reduce the total cost of service delivery by minimizing travel between jobs. Which schedule policy configuration would best achieve this outcome?

   • ASet all appointments to have a fixed start time
   • BDisable travel time calculations in the schedule policy
   • CIncrease the number of service resources in each territory
   • DSet the optimization objective to minimize total travel time
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6. 10foundation · easy

   A field service organization wants to minimize the time it takes to respond to emergency work orders. Which schedule policy configuration would best support this business outcome?

   • AConfigure the policy to optimize for response time and allow emergency work orders to be scheduled immediately
   • BIncrease the work capacity of each technician to handle more jobs per day
   • CPrioritize work orders by their scheduled start time rather than their priority field
   • DSet a longer appointment booking window to allow more time for planning
   Reveal Solution Discussion Select an answer first