Apply Procedural Concepts to Setup Entitlement Process for Work Order Object AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   Which of the following criteria can be used to assign an entitlement process to a Work Order?

   • AThe date the Work Order was created
   • BThe Work Order's record type
   • CThe user's role in the organization
   • DThe number of Work Orders already associated with the account
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A company has two types of service contracts: Gold (24-hour response) and Silver (48-hour response). They have created two Entitlement records and two entitlement processes. How does Salesforce determine which entitlement process to apply to a new Work Order?

   • AIt applies the most recently created entitlement process that is active.
   • BIt uses the entitlement process associated with the Work Order's owner.
   • CIt evaluates all active entitlement processes and applies the one whose filters match the Work Order's data, such as Account or Record Type.
   • DIt applies the entitlement process with the highest priority number.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   An admin is setting up an entitlement process for Work Orders. They have created the process and defined the filters. What is the final step before the process can be used?

   • AAdd the Entitlement field to the Work Order page layout.
   • BCreate a workflow rule to trigger the process.
   • CActivate the entitlement process.
   • DAssign the process to a user profile.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   An admin has created an entitlement process for Work Orders but forgot to activate it. What will happen when a new Work Order is created that matches the process criteria?

   • AAn error will be displayed on the Work Order record preventing creation.
   • BThe entitlement will be applied, but only if the user manually selects it.
   • CThe entitlement will not be applied automatically, and the Work Order will have no entitlement.
   • DThe entitlement will be applied automatically, but only for Work Orders created after activation.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   An admin has created and activated an entitlement process for Work Orders. However, when a new Work Order is created for a qualifying account, the entitlement field remains blank. What is the most likely cause?

   • AThe entitlement process is not assigned to the user creating the Work Order.
   • BThe entitlement field is not on the Work Order page layout.
   • CThe entitlement process was activated after the Work Order was created.
   • DThe Work Order's Record Type does not match the Record Type filter on the entitlement process.
   Reveal Solution Discussion Select an answer first