Apply Procedural Concepts to Setup Entitlement Process for Work Order Object AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   When creating an entitlement process for the Work Order object in Salesforce, which of the following is a required configuration step?

   • ACreating a custom formula field on the Work Order object to calculate SLA compliance
   • BEnabling the Entitlements feature in the org's feature settings
   • CDefining the entitlement process lookup to the Entitlement object
   • DAssigning the entitlement process to a user profile for access control
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company wants to ensure that only Work Orders for accounts with a valid support contract are eligible for SLA tracking. They plan to use entitlement processes. What is the correct way to achieve this?

   • ACreate an entitlement process with a filter that matches accounts with an active contract.
   • BCreate a validation rule that blocks Work Orders for accounts without a contract.
   • CCreate a workflow rule that sends an email to the admin for manual entitlement assignment.
   • DCreate a custom button that users click to apply the entitlement.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   How does Salesforce determine which entitlement process to assign to a Work Order?

   • ABy using the entitlement process that was most recently created in the org
   • BBy evaluating the Work Order's account and record type against the filters of each active entitlement process
   • CBy requiring the user to manually select an entitlement process on the Work Order record
   • DBy randomly selecting an active entitlement process for each new Work Order
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   After an entitlement process is activated, which of the following is true regarding its effect on Work Orders?

   • AIt automatically applies to all Work Orders in the org, regardless of criteria
   • BIt requires manual assignment to each Work Order by an administrator
   • CIt prevents any changes to the process until it is deactivated
   • DIt applies only to Work Orders created after the activation date that meet the process criteria
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   An admin has an entitlement process that applies a standard entitlement to all Work Orders for a specific account. The admin wants to temporarily stop applying this entitlement without deleting the process. What should the admin do?

   • ARemove the account from the process's filter.
   • BDelete the Entitlement record.
   • CDeactivate the entitlement process.
   • DChange the Work Order record type.
   Reveal Solution Discussion Select an answer first