Task 2 Manage Conflicts PMP Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is the primary purpose of communicating conflict management principles to the project team?

   • ATo ensure consistent understanding and application of conflict resolution processes
   • BTo document that the project manager has a plan
   • CTo avoid any conflicts from occurring
   • DTo assign blame when conflicts occur
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A project team is developing a new mobile app. Two senior developers, Maria and John, are arguing over the best architecture for the backend. Maria prefers a microservices approach, while John insists on a monolithic design. Both have strong technical backgrounds and are respected by the team. The project sponsor is concerned about the delay this is causing. What should the project manager do first?

   • ADecide on the microservices approach because it is more modern and scalable.
   • BAsk Maria and John to present their arguments to the team and then hold a vote.
   • CEscalate the issue to the project sponsor and ask them to make the final decision.
   • DMeet separately with Maria and John to understand their underlying interests and concerns.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A project manager is leading a project where the team is distributed across multiple locations. To foster a positive team culture and minimize conflicts, the project manager wants to establish ground rules for virtual meetings. What should the project manager do?

   • AAsk the project sponsor to define the meeting rules.
   • BCreate a list of virtual meeting rules and send it to the team via email.
   • CAdopt the meeting rules from a previous project.
   • DFacilitate a virtual workshop where the team collaboratively defines meeting ground rules.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A project manager is forming a new team for a high-stakes project. The team members have different working styles and communication preferences. To minimize conflicts, the project manager wants to establish a set of ground rules that the team will follow. What should the project manager do?

   • AAsk the project sponsor to define the ground rules for the team.
   • BFacilitate a workshop where the team collaboratively defines and agrees on ground rules.
   • CCreate a list of ground rules and present it to the team for approval.
   • DAdopt the ground rules from a previous successful project.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Before intervening in a conflict between two team members, a project manager should first:

   • AAssess the situation, stakeholders involved, and underlying interests
   • BCommunicate the conflict to the entire team
   • CEscalate the issue to the project sponsor
   • DImplement a collaborating resolution strategy
   Reveal Solution Discussion Select an answer first