A business analyst is planning solution evaluation for a project that will implement a new customer onboarding process. The business goal is to reduce onboarding time by 30%. Which evaluation approach should the BA include in the plan?

Compare the solution's features against the requirements specification.

Define metrics, such as average onboarding time, and schedule a measurement after implementation.

Conduct a user satisfaction survey after the solution is deployed.

Ask the project sponsor to provide a subjective assessment of the solution's success.

Which of the following best describes the purpose of planning the business analysis approach?

To list all stakeholders and their communication preferences.

To identify the specific tools and software that will be used to document requirements.

To create a detailed schedule of every business analysis task with hour-by-hour estimates.

To define the overall method for conducting business analysis, including the level of detail, timing, and formality appropriate for the project.

A business analyst is planning stakeholder engagement for a project with a high-profile sponsor who is very busy and a group of end users who are resistant to change. The BA needs to ensure requirements are well understood. What is the best engagement strategy?

Engage the sponsor at key decision points and focus on building trust with the end users through regular sessions.

Hold frequent workshops with the sponsor to get quick decisions.

Focus only on the sponsor, since they have the authority to approve requirements.

Delegate all stakeholder engagement to the project manager.

What is the purpose of planning traceability?

To assign unique identifiers to each stakeholder.

To create a backup of all project documents.

To track the progress of project tasks.

To establish a traceability approach to link requirements to business goals, project objectives, and deliverables.

A business analyst is planning stakeholder identification for a project that will introduce a new customer relationship management (CRM) system. The project will affect sales, marketing, customer support, and IT. The BA has identified the sales director as a key stakeholder. Which additional stakeholder group should the BA include to ensure comprehensive coverage?

End users from each affected department, plus IT and compliance officers.

Only the sales director, since they are the primary user of the CRM.

The project sponsor and the project manager only, as they make the decisions.

External customers, since they will ultimately use the CRM.

PMIProfessional in Business Analysis

Domain 2Objective 1

Task 1 PMI-PBA Practice Questions (Page 5)

Part of the Planning domain, which accounts for 22% of the PMI-PBA exam. PMI does not publish an official question count, but from its 240-minute exam (~95–160 total, ~21–35 in this domain), expect 4–6 from this objective — we provide 42 practice questions to prepare you well beyond it. (estimate)

42questions here

9free pages

12concepts

22%of the exam

Questions 21–25

21application · medium
A business analyst is planning solution evaluation for a project that will implement a new customer onboarding process. The business goal is to reduce onboarding time by 30%. Which evaluation approach should the BA include in the plan?
Select an answer first
22foundation · easy
Which of the following best describes the purpose of planning the business analysis approach?
Select an answer first
23expert · hard
A business analyst is planning stakeholder engagement for a project with a high-profile sponsor who is very busy and a group of end users who are resistant to change. The BA needs to ensure requirements are well understood. What is the best engagement strategy?
Select an answer first
24foundation · easy
What is the purpose of planning traceability?
Select an answer first
25application · medium
A business analyst is planning stakeholder identification for a project that will introduce a new customer relationship management (CRM) system. The project will affect sales, marketing, customer support, and IT. The BA has identified the sales director as a key stakeholder. Which additional stakeholder group should the BA include to ensure comprehensive coverage?
Select an answer first

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