Task 2 PMI-PBA Practice Questions (Page 5)

Questions 21–23

1. 21foundation · easy

   A business analyst is determining how often and in what format each stakeholder prefers to receive project updates. What is this activity called?

   • AEstablishing engagement strategy
   • BDetermining stakeholder communication needs
   • CAnalyzing stakeholder influence
   • DDefining stakeholder roles
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2. 22application · medium

   A business analyst is working on a project to introduce a new customer portal. The head of sales is highly influential but has shown resistance to the change, while the customer service team is supportive but has limited decision-making authority. The analyst needs to plan engagement activities. What should the analyst do to address the head of sales's resistance?

   • AFocus engagement efforts on the customer service team since they are supportive and will use the portal.
   • BDevelop a tailored engagement strategy that includes one-on-one meetings with the head of sales to understand concerns and build buy-in.
   • CEscalate the resistance to the project sponsor and ask them to mandate the head of sales's cooperation.
   • DProceed with the project and assume the head of sales will accept the change once they see the benefits.
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3. 23application · medium

   A business analyst is planning communication for a project with a geographically dispersed team. The project sponsor prefers formal written reports, while the development team prefers informal chat messages. The analyst needs to ensure both groups receive necessary information. What should the analyst do?

   • ASend all communication via email to maintain a formal record for everyone.
   • BAsk the sponsor to adapt to the development team's preferred communication style.
   • CHold weekly video conferences for all stakeholders and avoid written communication.
   • DUse a collaboration platform that supports both formal reports and informal chat channels.
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