Manage Adoption/integration Risks PMI-CPMAI Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A manufacturing company is deploying an AI-based predictive maintenance system. During a pilot, the maintenance technicians express concerns that the system will replace their expertise and lead to job cuts. The project manager needs to address these concerns to ensure adoption. What should the project manager do FIRST?

   • AConduct a change management assessment to understand the technicians' concerns and their impact on adoption.
   • BImmediately launch a training program to teach technicians how to use the predictive maintenance system.
   • CCommunicate the benefits of the system to technicians in a company-wide email.
   • DProceed with the deployment and monitor adoption metrics to see if concerns materialize.
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2. 17expert · hard · select all that apply

   A large insurance company is planning to adopt an AI-based claims processing system. The company has a unionized workforce, and the union has expressed concerns about job losses. The project manager needs to conduct a change management assessment. Which of the following should the project manager include in the assessment? (Select all that apply.)

   • AAn analysis of the potential impact on different job roles within the claims processing department.
   • BSurveys of claims processors to gauge their readiness and identify potential adoption barriers.
   • CA review of the technical integration requirements with the existing claims system.
   • DInterviews with union representatives to understand their concerns and negotiate a plan that addresses job security.
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4. 18application · medium

   A government agency has deployed an AI-based document classification system. Adoption metrics show that usage is high, but a quality review reveals that many documents are misclassified. The project manager needs to address this challenge. What should the project manager do?

   • AIncrease the usage metrics target to encourage more usage.
   • BBlame the users for not using the system correctly and require additional training for all users.
   • CAnalyze the misclassification patterns, provide targeted retraining to users, and adjust the AI model if needed.
   • DDiscontinue the system because the misclassifications indicate it is not working.
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5. 19foundation · easy

   What is the primary purpose of conducting an organizational change management assessment before deploying an AI solution?

   • ATo calculate the return on investment of the AI project
   • BTo determine the technical specifications of the AI model
   • CTo evaluate stakeholder impact and readiness for the change
   • DTo select the AI vendor and contract terms
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6. 20application · medium

   A financial services firm is rolling out an AI tool that automates parts of the loan approval process. Loan officers are skeptical and worry about the tool's accuracy and their changing role. The project manager needs to ensure smooth adoption. What should the project manager do?

   • AMandate that loan officers use the tool by making it a key performance indicator (KPI).
   • BDelay the rollout until loan officers fully trust the AI tool.
   • CImplement the tool and track usage metrics to see if loan officers use it.
   • DCreate a targeted training and communication plan that explains the tool's benefits, addresses accuracy concerns, and clarifies the loan officers' evolving role.
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