Manage Adoption/integration Risks PMI-CPMAI Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard · select all that apply

   A healthcare organization is integrating an AI-based patient triage system with its existing electronic health record (EHR) system. The integration must comply with data privacy regulations, and the EHR system is critical to daily operations. The project manager needs to plan the integration to minimize disruption. Which of the following should the project manager include in the integration plan? (Select all that apply.)

   • AA compliance review at each phase of the integration to ensure data privacy regulations are met.
   • BA phased rollout that starts with a pilot in one department before full deployment.
   • CA parallel run of the AI system alongside the existing triage process to validate accuracy before full cutover.
   • DA single, full-scale deployment to achieve benefits faster.
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2. 12application · medium

   A logistics company is planning to adopt an AI-based route optimization system. The company has a diverse workforce, including drivers with varying levels of technical comfort. The project manager needs to assess change management requirements. What should the project manager do?

   • AConduct a change management assessment to evaluate stakeholder impact, readiness, and potential resistance across the workforce.
   • BWait until the system is fully developed before assessing change management needs.
   • CAssume that drivers will accept the system because it will make their jobs easier.
   • DFocus only on the technical integration with the existing dispatch system.
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4. 13application · medium

   A telecommunications company is rolling out an AI-based customer service chatbot. Customer service representatives are concerned that the chatbot will replace them. The project manager needs to develop a training plan to facilitate adoption. What should the training plan include?

   • ATraining that is mandatory and includes a test that representatives must pass to keep their jobs.
   • BTraining that focuses only on the technical features of the chatbot, without discussing the impact on roles.
   • CTraining that is optional and self-paced, with no follow-up or assessment.
   • DTraining that shows representatives how the chatbot handles routine queries, allowing them to focus on complex issues, and includes hands-on practice.
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5. 14application · medium

   A bank is integrating an AI-based fraud detection system with its core banking platform. The integration must not disrupt real-time transaction processing. The project manager needs to plan the integration to minimize disruption. What should the project manager do?

   • AUse a standalone AI system that does not integrate with the core banking platform, and run it separately.
   • BOutsource the integration to a third-party vendor without a detailed plan.
   • CIntegrate the AI system directly into the core banking platform in a single deployment to save time.
   • DPlan a phased integration that includes a parallel run of the AI system with the existing fraud detection process, with clear rollback procedures.
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6. 15expert · hard

   A manufacturing company has deployed an AI-based predictive maintenance system. Adoption metrics show that usage is high, but the system's predictions are often inaccurate, leading to unnecessary maintenance actions. The project manager needs to address this challenge while maintaining user trust. What should the project manager do?

   • AIncrease the frequency of predictions to provide more data points, hoping that accuracy improves.
   • BBlame the users for misinterpreting the predictions and require additional training for all users.
   • CDiscontinue the system because the inaccuracies indicate it is not working.
   • DAnalyze the prediction errors to identify root causes, adjust the AI model, and communicate the changes to users, while also providing retraining on how to interpret the predictions.
   Reveal Solution Discussion Select an answer first