Support Business Case Creation PMI-CPMAI Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   A project manager is developing cost estimates for a business case. Which action best demonstrates effective collaboration with the finance team?

   • AFinalizing the estimates before consulting finance to save time
   • BAsking finance to provide a generic cost template without context
   • CSharing the draft cost assumptions and asking finance to validate the figures
   • DBypassing finance and using only vendor quotes
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2. 2application · medium

   A company is evaluating a project to automate its customer support with a chatbot. The project manager needs to present the benefits to the board. The chatbot is expected to reduce support costs and improve customer satisfaction. The project manager has data on current support costs and customer satisfaction scores. What is the best way to present the benefits?

   • APresent only the cost savings, as intangible benefits are not measurable.
   • BPresent only the customer satisfaction improvement, as it is the primary goal.
   • CPresent the cost savings and customer satisfaction as a single combined metric.
   • DQuantify the cost savings from reduced support calls and present the customer satisfaction improvement as a qualitative benefit.
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4. 3application · medium

   A project manager has drafted a business case for a new customer relationship management (CRM) system. The document includes cost estimates and benefit projections, but the executive sponsor has requested a review before submission. The sponsor is concerned that the document is too technical and lacks a clear link to business objectives. What should the project manager do?

   • AAsk the finance team to rewrite the document to ensure financial accuracy.
   • BRevise the document to simplify technical details and explicitly connect the solution to strategic business goals.
   • CAdd more technical specifications to demonstrate the solution's feasibility.
   • DSubmit the document as is, since the sponsor will provide feedback during the meeting.
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5. 4expert · hard

   A project manager is preparing a business case for a major digital transformation initiative. The CEO is enthusiastic about innovation, but the CFO is risk-averse and demands a clear financial return. The project manager has projected significant long-term benefits but also high upfront costs. The board is split between these two perspectives. What is the most effective presentation strategy?

   • APresent a balanced view that acknowledges the upfront costs while emphasizing the long-term strategic value and a phased implementation to manage risk.
   • BPresent only the financial return to satisfy the CFO, omitting the strategic narrative.
   • CDelay the presentation until the financial return is more certain.
   • DFocus exclusively on the long-term benefits to align with the CEO's vision.
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6. 5application · medium

   A project manager is developing a business case for upgrading the company's data storage infrastructure. The initial cost estimate from the IT team seems too low to the project manager, who suspects that the estimate does not include ongoing maintenance and support costs. What should the project manager do?

   • ACollaborate with the finance and IT teams to review the estimate and ensure all relevant cost components are included.
   • BIncrease the estimate by 20% to account for potential hidden costs.
   • CUse the IT team's estimate as is, since they are the technical experts.
   • DRemove the cost estimate from the business case until it is finalized.
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