When projecting benefits for a business case, which approach is most appropriate for an intangible benefit such as 'improved customer loyalty'?

Treat it as a tangible benefit and list it as a direct cost saving

Assign a random monetary value without any basis

Quantify it using a proxy metric, such as expected increase in repeat purchases

Exclude it from the business case because it cannot be measured

What is the main goal of an executive narrative in a business case?

To provide a detailed technical specification of the solution

To persuade executives to support the proposed investment

To list every assumption made during the analysis

To replace the need for financial data in the business case

During the review of a business case, a stakeholder points out that the document does not address a key risk. What is the most appropriate action?

Update the document to include the risk and its mitigation plan

Delay the project until the risk is fully resolved

Remove the stakeholder from the review process

Ignore the feedback because the risk is unlikely to occur

A project manager is developing a business case for a new HR system. The finance team has provided a cost estimate, but the project manager notices that the estimate does not include the cost of training employees on the new system. What should the project manager do?

Bring the omission to the finance team's attention and work together to update the estimate.

Remove the cost estimate from the business case until it is corrected.

Assume the training cost is negligible and proceed with the current estimate.

Add a 10% contingency to the estimate to cover training costs.

A project manager is gathering financial data for a business case. Which source would provide the most reliable information about the organization's current operating costs?

An industry analyst's market forecast

A competitor's published annual report

The finance department's budget and expense reports

The project team's informal estimates

PMICertified Professional in Managing AI (PMI-CPMAI)

Domain 2Objective 9

Support Business Case Creation PMI-CPMAI Practice Questions (Page 3)

Part of the Identify Business Needs and Solutions domain, which accounts for 26% of the PMI-CPMAI exam. PMI does not publish an official question count, but from its 160-minute exam (~65–105 total, ~17–27 in this domain), expect 2–3 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

26%of the exam

Questions 11–15

11foundation · easy
When projecting benefits for a business case, which approach is most appropriate for an intangible benefit such as 'improved customer loyalty'?
Select an answer first
12foundation · easy
What is the main goal of an executive narrative in a business case?
Select an answer first
13foundation · easy
During the review of a business case, a stakeholder points out that the document does not address a key risk. What is the most appropriate action?
Select an answer first
14application · medium
A project manager is developing a business case for a new HR system. The finance team has provided a cost estimate, but the project manager notices that the estimate does not include the cost of training employees on the new system. What should the project manager do?
Select an answer first
15foundation · easy
A project manager is gathering financial data for a business case. Which source would provide the most reliable information about the organization's current operating costs?
Select an answer first

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