Which component is essential for tracking progress in a communication gap action plan?

A timeline with milestones and deadlines

A description of the communication gap

A summary of stakeholder feedback

A project manager learns that a stakeholder from a different culture perceives the project manager's direct communication style as rude. The stakeholder is now hesitant to share information. What is the most effective way to resolve this culture issue?

Limit communication with the stakeholder to written emails only

Adapt the communication style to be more indirect and relationship-focused when interacting with this stakeholder

Ask the stakeholder to adapt to the project's communication norms

Explain to the stakeholder that direct communication is the company standard

A project manager wants to ensure that communication with a large, diverse stakeholder group is effective. The manager is considering implementing a feedback loop. Which design is most likely to surface communication gaps effectively?

A monthly anonymous survey with questions about clarity, relevance, and timeliness of communications

A suggestion box placed in the main office

An open-door policy where stakeholders can approach the manager anytime

A yearly stakeholder satisfaction survey

A project manager has a feedback loop in place, but stakeholders are not providing meaningful feedback, and communication gaps persist. The manager needs to improve the feedback loop. Which action is most likely to increase the quality of feedback?

Send reminders to stakeholders to complete the feedback form

Make the feedback process anonymous to encourage honesty

Increase the frequency of feedback requests to weekly

Revise the feedback questions to be more specific and action-oriented

How should feedback data be used to introduce changes in communication?

By waiting for more feedback to confirm the issue before acting

By sharing the raw feedback with all stakeholders to increase transparency

By documenting the feedback in the project log without further action

By identifying patterns that indicate a gap and then adjusting the communication approach

PMIConstruction Professional (PMI-CP)

Domain 2Objective 3

Mitigate Communication Issues Effectively as They Emerge PMI-CP Practice Questions (Page 5)

Part of the Stakeholder Engagement domain, which accounts for 30% of the PMI-CP exam.

32questions here

7free pages

7concepts

30%of the exam

Questions 21–25

21foundation · easy
Which component is essential for tracking progress in a communication gap action plan?
Select an answer first
22application · medium
A project manager learns that a stakeholder from a different culture perceives the project manager's direct communication style as rude. The stakeholder is now hesitant to share information. What is the most effective way to resolve this culture issue?
Select an answer first
23application · medium
A project manager wants to ensure that communication with a large, diverse stakeholder group is effective. The manager is considering implementing a feedback loop. Which design is most likely to surface communication gaps effectively?
Select an answer first
24expert · hard
A project manager has a feedback loop in place, but stakeholders are not providing meaningful feedback, and communication gaps persist. The manager needs to improve the feedback loop. Which action is most likely to increase the quality of feedback?
Select an answer first
25foundation · easy
How should feedback data be used to introduce changes in communication?
Select an answer first

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