A law firm uses Microsoft 365 Copilot to draft legal memos. The IT director is concerned about confidential client data being used to train the underlying AI model. Which action should the IT director take to address this concern?

Disable Copilot for all users and rely on manual drafting

Configure Copilot to use only public web data and ignore all internal files

Rely on Copilot's enterprise data protection, which ensures prompts and responses are not used to train foundation models

Move all client data to a separate tenant with no internet connectivity

A customer service team wants to automate responses to common support tickets. They need a solution that can run without human intervention and follow a predefined workflow. Which approach should they choose?

Use Copilot in Teams to chat with a support agent and get suggested replies

Use Copilot in Outlook to draft responses to emails from customers

Create a custom agent in Microsoft 365 that triggers on new tickets and executes a response workflow

Ask Copilot in Word to generate a FAQ document for customers

A user wants to use Copilot to draft a presentation based on an existing Word document. Which Copilot feature should they use?

Copilot in PowerPoint to create a presentation from the Word document

Copilot in Outlook to email the document to a colleague for presentation creation

Copilot in Excel to analyze the document's data and create charts

Copilot in Word to summarize the document and then manually create slides

A company wants to automate the triage of customer support tickets. They want an AI that can read incoming tickets, categorize them, and suggest responses. They also want the AI to escalate urgent tickets to a human agent. Which of the following are appropriate solutions? (Select all that apply.)

Create a custom agent in Microsoft 365 Copilot that is triggered by new tickets and performs categorization and response suggestions.

Use a Power Automate flow with a 'When a new email arrives' trigger that calls an AI model to categorize and respond.

Use Copilot in Outlook to read each ticket and manually categorize it.

Use Copilot in SharePoint to categorize documents in the ticket library.

Use Copilot in Teams to ask for a summary of all tickets at the end of the day.

Which of the following best describes how web data can influence Copilot's responses in Microsoft 365?

Copilot automatically uses the user's private web browsing history to personalize responses.

Copilot uses web data only when the user's organization has no internal data on the topic.

Copilot can incorporate public web information when the user explicitly enables web grounding.

Copilot uses web data to override internal organizational policies and permissions.

Microsoft Certified:AI Business Professional

Domain 1Objective 1

Understand Generative AI Capabilities Across Microsoft 365 Experiences AB-730 Practice Questions (Page 3)

Part of the Understand generative AI fundamentals domain, which accounts for 25–30% of the AB-730 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~5–9 in this domain), expect 3–5 from this objective — we provide 30 practice questions to prepare you well beyond it. (estimate)

30questions here

6free pages

5concepts

25–30%of the exam

Questions 11–15

11application · medium
A law firm uses Microsoft 365 Copilot to draft legal memos. The IT director is concerned about confidential client data being used to train the underlying AI model. Which action should the IT director take to address this concern?
Select an answer first
12application · medium
A customer service team wants to automate responses to common support tickets. They need a solution that can run without human intervention and follow a predefined workflow. Which approach should they choose?
Select an answer first
13application · medium
A user wants to use Copilot to draft a presentation based on an existing Word document. Which Copilot feature should they use?
Select an answer first
14expert · hard · select all that apply
A company wants to automate the triage of customer support tickets. They want an AI that can read incoming tickets, categorize them, and suggest responses. They also want the AI to escalate urgent tickets to a human agent. Which of the following are appropriate solutions? (Select all that apply.)
Select an answer first
15foundation · easy
Which of the following best describes how web data can influence Copilot's responses in Microsoft 365?
Select an answer first

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