A bank is deploying an AI agent to assist customers with loan applications. The bank must comply with financial regulations and ensure that the agent's decisions are explainable. What governance practice should they implement?

Allow the agent to make final decisions without human oversight.

Delete logs after 30 days to save storage.

Use a black-box model that is known to be accurate.

Log all agent decisions and the data used to make them.

What is a key difference when designing an AI agent for internal employees versus external customers?

Internal agents should avoid using any company-specific data.

External agents should be designed without any user feedback mechanisms.

External agents should use more technical jargon to appear knowledgeable.

Internal agents can assume familiarity with company processes and terminology.

A nonprofit organization wants to deploy an AI agent to answer donor questions. Donors are not technical and may not have accounts. Which channel should the organization use to maximize accessibility?

A chatbot on their public website.

A multinational corporation is deploying an AI agent that assists employees with expense reporting. The agent will be deployed in multiple regions, and each region has different data protection regulations. The governance team requires that the agent's decisions be explainable and that there is a clear owner for the agent. What governance framework should you plan?

Let each regional team manage their own agent instance with no central oversight.

Use a single global policy that overrides all regional regulations.

Outsource governance to the AI vendor.

Establish a centralized governance board, define regional data handling policies, and assign an accountable owner for the agent.

A logistics company wants to integrate an AI agent with its existing ERP system to provide real-time shipment tracking. The ERP system is on-premises and uses legacy authentication. The agent will be used by external customers. What integration approach should they take?

Expose the ERP data through a secure API gateway with modern authentication, and have the agent call that API.

Use a nightly batch export of shipment data to a cloud database for the agent.

Have customers access the ERP system directly through the agent.

Connect the agent directly to the ERP database using the legacy credentials.

Microsoft Certified:AI Agent Builder Associate

Domain 1Objective 1

Plan an Agent Solution AB-620 Practice Questions (Page 1)

Part of the Plan and configure agent solutions domain, which accounts for 30–35% of the AB-620 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~15–28 in this domain), expect 5–9 from this objective — we provide 50 practice questions to prepare you well beyond it. (estimate)

50questions here

10free pages

9concepts

30–35%of the exam

Questions 1–5

1application · medium
A bank is deploying an AI agent to assist customers with loan applications. The bank must comply with financial regulations and ensure that the agent's decisions are explainable. What governance practice should they implement?
Select an answer first
2foundation · easy
What is a key difference when designing an AI agent for internal employees versus external customers?
Select an answer first
3application · medium
A nonprofit organization wants to deploy an AI agent to answer donor questions. Donors are not technical and may not have accounts. Which channel should the organization use to maximize accessibility?
Select an answer first
4expert · hard
A multinational corporation is deploying an AI agent that assists employees with expense reporting. The agent will be deployed in multiple regions, and each region has different data protection regulations. The governance team requires that the agent's decisions be explainable and that there is a clear owner for the agent. What governance framework should you plan?
Select an answer first
5expert · hard
A logistics company wants to integrate an AI agent with its existing ERP system to provide real-time shipment tracking. The ERP system is on-premises and uses legacy authentication. The agent will be used by external customers. What integration approach should they take?
Select an answer first

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