What is the first step in adding a knowledge source to in-app help and guidance for Dynamics 365 Finance or Supply Chain Management?

Create a knowledge source record

A logistics company uses Dynamics 365 Supply Chain Management. They want to use AI to predict potential shipment delays and automatically suggest alternative routes. The solution must be configurable by administrators without writing code. What should they implement?

Enable the built-in AI-powered shipment forecasting and delay prediction features in Supply Chain Management.

Create a Power BI dashboard with historical delay data and manual review.

Build a custom machine learning model in Azure Machine Learning and integrate it via APIs.

Use Power Automate with AI Builder to process shipment emails and predict delays.

A company uses Dynamics 365 Finance and Operations. They want to enable finance users to ask Copilot questions that require data from both the finance app and external HR policies stored in SharePoint. The solution must be configurable without custom code. What should they do?

Use Power Automate to fetch HR policies and inject them into Copilot prompts.

Add SharePoint as a knowledge source in the Copilot configuration for Finance and Operations.

Create a Dataverse table and import HR policies into it.

Enable the AI Builder 'Text Recognition' model to read HR policies.

A Dynamics 365 Finance administrator wants to add internal accounting procedures to the in-app help and guidance so users can get answers directly in the application. The procedures are stored in a SharePoint site. What should the administrator do?

Copy the procedures into the Dynamics 365 Finance database.

Add the SharePoint site as a knowledge source in the Help and Guidance configuration.

Use Power Automate to send the procedures to users via email.

Create a Power BI report with the procedures and embed it in the app.

Microsoft Certified:Agentic AI Business Solutions Architect

Domain 2Objective 3

Orchestrate Configuration for Prebuilt Agents and Apps AB-100 Practice Questions (Page 7)

Part of the Design AI-powered business solutions domain, which accounts for 25–30% of the AB-100 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~10–20 in this domain), expect 3–7 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

10concepts

25–30%of the exam

Questions 31–35

31foundation · easy
What is the first step in adding a knowledge source to in-app help and guidance for Dynamics 365 Finance or Supply Chain Management?
Select an answer first
32application · medium
A logistics company uses Dynamics 365 Supply Chain Management. They want to use AI to predict potential shipment delays and automatically suggest alternative routes. The solution must be configurable by administrators without writing code. What should they implement?
Select an answer first
33application · medium
A company uses Dynamics 365 Finance and Operations. They want to enable finance users to ask Copilot questions that require data from both the finance app and external HR policies stored in SharePoint. The solution must be configurable without custom code. What should they do?
Select an answer first
34foundation · easy
Which type of knowledge source can be added to in-app help for Dynamics 365 Finance to display articles from a company's internal document library?
Select an answer first
35application · medium
A Dynamics 365 Finance administrator wants to add internal accounting procedures to the in-app help and guidance so users can get answers directly in the application. The procedures are stored in a SharePoint site. What should the administrator do?
Select an answer first

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