A customer support center uses Dynamics 365 Customer Service. They want to provide agents with AI-generated responses to customer queries and automatically summarize case resolutions. The solution must integrate with their existing knowledge base. What should they configure?

Use Power BI to create dashboards of case resolution times.

Use Power Automate to send predefined responses to customers.

Build a custom chatbot with Azure Bot Service and connect it to the knowledge base.

Enable Copilot for Service and connect it to the Dynamics 365 knowledge base.

A sales organization uses Dynamics 365 Sales and Microsoft 365 Copilot for Sales. They want to provide sales reps with AI-generated email summaries and next steps. They also want to automatically log all interactions to Dynamics 365. The company has a strict data privacy policy that requires all AI processing to occur within the European Union. What should they consider?

Configure Copilot for Sales to use the EU data residency options and ensure Dynamics 365 is deployed in an EU region.

Use Power Automate to log interactions and rely on it for data residency.

Use only Copilot for Sales without checking data residency.

Build a custom solution with Azure OpenAI Service in a non-EU region.

A professional services firm wants to automate the scheduling of internal meetings, draft email replies to common client questions, and summarize meeting action items. They want to use Microsoft 365 agents that require minimal configuration. Which combination of agents should they propose?

Use Power Virtual Agents to build a custom chatbot for all tasks.

Use SharePoint Syntex to automate document processing and email replies.

Use Microsoft Viva Insights to schedule meetings and draft emails.

Use Copilot in Outlook for email drafting and meeting scheduling, and Copilot in Teams for meeting summaries.

Microsoft Certified:Agentic AI Business Solutions Architect

Domain 2Objective 3

Orchestrate Configuration for Prebuilt Agents and Apps AB-100 Practice Questions (Page 5)

Part of the Design AI-powered business solutions domain, which accounts for 25–30% of the AB-100 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~10–20 in this domain), expect 3–7 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

10concepts

25–30%of the exam

Questions 21–25

21foundation · easy
Which AI feature in Dynamics 365 Customer Insights helps predict the likelihood that a customer will churn, enabling proactive retention efforts?
Select an answer first
22foundation · easy
Which type of knowledge source can be added to a finance and operations agent chat to provide up-to-date information from external websites?
Select an answer first
23application · medium
A customer support center uses Dynamics 365 Customer Service. They want to provide agents with AI-generated responses to customer queries and automatically summarize case resolutions. The solution must integrate with their existing knowledge base. What should they configure?
Select an answer first
24expert · hard
A sales organization uses Dynamics 365 Sales and Microsoft 365 Copilot for Sales. They want to provide sales reps with AI-generated email summaries and next steps. They also want to automatically log all interactions to Dynamics 365. The company has a strict data privacy policy that requires all AI processing to occur within the European Union. What should they consider?
Select an answer first
25application · medium
A professional services firm wants to automate the scheduling of internal meetings, draft email replies to common client questions, and summarize meeting action items. They want to use Microsoft 365 agents that require minimal configuration. Which combination of agents should they propose?
Select an answer first

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Orchestrate Configuration for Prebuilt Agents and Apps AB-100 Practice Questions (Page 5)

Questions 21–25

Which AI feature in Dynamics 365 Customer Insights helps predict the likelihood that a customer will churn, enabling proactive retention efforts?

Which type of knowledge source can be added to a finance and operations agent chat to provide up-to-date information from external websites?

A customer support center uses Dynamics 365 Customer Service. They want to provide agents with AI-generated responses to customer queries and automatically summarize case resolutions. The solution must integrate with their existing knowledge base. What should they configure?

A professional services firm wants to automate the scheduling of internal meetings, draft email replies to common client questions, and summarize meeting action items. They want to use Microsoft 365 agents that require minimal configuration. Which combination of agents should they propose?

Keep studying — Design AI-powered business solutions