Orchestrate Configuration for Prebuilt Agents and Apps AB-100 Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   A business wants to automate the process of summarizing emails and drafting replies directly in Outlook to save time for sales representatives. Which Microsoft 365 agent is most suitable for this scenario?

   • ADynamics 365 Customer Insights
   • BCopilot Studio agent
   • CPower Virtual Agents
   • DMicrosoft 365 Copilot
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A global manufacturer uses Dynamics 365 Finance and Supply Chain Management. The finance team wants Copilot to answer questions about vendor payment terms, but the supply chain team wants Copilot to answer questions about shipment tracking. Both teams need access to company-specific documents stored in different SharePoint sites. The company has a strict policy that no custom code is allowed. What should the administrator do to meet both requirements?

   • ACreate two separate Copilot configurations, one for each SharePoint site.
   • BUse Power Automate to copy documents from both sites into a single SharePoint site and add that site.
   • CEnable the AI Builder 'Document Processing' model to index both sites.
   • DAdd both SharePoint sites as knowledge sources in the Copilot configuration for Finance and Operations apps.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A sales organization uses Dynamics 365 Sales and Microsoft 365. They want sales reps to receive AI-generated summaries of email threads, suggest next steps, and automatically log interactions to Dynamics 365. They want to use the built-in capabilities of Microsoft 365 Copilot for Sales. What should they configure?

   • AUse Power BI to analyze sales emails and generate reports.
   • BCreate a Power Automate flow to parse emails and create Dynamics 365 activities.
   • CEnable Copilot for Sales and connect it to Dynamics 365 Sales and Exchange Online.
   • DDeploy a custom model in Azure OpenAI Service to process emails and update Dynamics 365.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A sales organization uses Dynamics 365 Sales and Microsoft 365. Sales managers want AI to provide real-time deal health scores and suggest next best actions. They also want to use Microsoft 365 Copilot for Sales to automatically capture meeting notes and update the opportunity record. What should the architect configure?

   • AEnable the conversation intelligence feature in Dynamics 365 Sales, and configure Microsoft 365 Copilot for Sales to use SharePoint as its knowledge source.
   • BEnable the relationship analytics and next best action features in Dynamics 365 Sales, and configure Microsoft 365 Copilot for Sales with the appropriate permissions to update opportunity records.
   • CEnable the lead scoring feature in Dynamics 365 Sales, and configure Microsoft 365 Copilot for Sales with access to the sales team's Exchange mailboxes.
   • DEnable the next best action feature in Dynamics 365 Sales, and configure Microsoft 365 Copilot for Sales to send meeting notes via email to the sales manager.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A field service company uses Dynamics 365 Field Service. They want to reduce the time technicians spend searching for troubleshooting guides and allow them to get AI-generated step-by-step instructions while on site. The solution must be available in the Field Service mobile app. What should they configure?

   • AUse Power Apps to build a custom troubleshooting app with a static knowledge base.
   • BCreate a SharePoint document library and ask technicians to search it manually.
   • CSet up Power Automate to email troubleshooting PDFs to technicians each morning.
   • DEnable Copilot in Dynamics 365 Field Service to provide AI-assisted guidance in the mobile app.
   Reveal Solution Discussion Select an answer first