Consultative Strategies CTEL-TM-SM Practice Questions (Page 7)

Questions 31–33

1. 31application · medium

   During a test strategy workshop, a senior developer repeatedly argues that unit testing is sufficient and that system-level testing is a waste of time. The product owner disagrees, citing past production incidents. The discussion is becoming heated. As the facilitator, what is the most effective way to handle this conflict?

   • AAsk the group to vote on whether system-level testing should be included.
   • BSuggest a break and then move to the next agenda item to let the issue cool down.
   • CAcknowledge the developer's point, then ask the product owner to describe the specific incidents and what testing could have caught them.
   • DSide with the product owner because production incidents are a more serious concern than the developer's opinion.
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2. 32application · medium

   A test manager is new to an organization where the previous manager always made unilateral decisions about test scope and priorities. The new manager wants to adopt a more consultative approach. Which behavior best demonstrates this shift?

   • APublish a detailed test plan and ask for comments within one week.
   • BReview the previous test plans and update them based on lessons learned from past projects.
   • CAsk the project manager to approve the test strategy before sharing it with the team.
   • DInvite stakeholders to a workshop to jointly define the test objectives and success criteria for the upcoming release.
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3. 33application · medium

   A test manager has implemented a test strategy that includes a feedback mechanism where stakeholders can submit improvement suggestions. After six months, very few suggestions have been submitted, and the test manager suspects the mechanism is not working. What is the most likely reason for the lack of feedback?

   • AStakeholders do not see how their feedback is used, so they do not feel it is worth the effort to submit suggestions.
   • BThe feedback mechanism is too complex for stakeholders to understand.
   • CThe test strategy is perfect and requires no improvement.
   • DStakeholders are too busy to provide feedback, so the mechanism should be removed.
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