Consultative Strategies CTEL-TM-SM Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the primary objective when managing conflicts among stakeholders in test strategy decisions?

   • ATo reach a mutually acceptable decision that addresses the key concerns
   • BTo escalate every conflict to senior management
   • CTo ensure the test manager's preferred approach is adopted
   • DTo eliminate all disagreement by avoiding discussion
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2. 12application · medium

   During a test strategy workshop, a participant keeps interrupting others and dominating the conversation. The test manager needs to ensure all voices are heard. Which facilitation technique is most appropriate?

   • AIgnore the interruptions and continue with the planned agenda.
   • BUse a round-robin technique, giving each participant a set amount of time to share their views without interruption.
   • CAsk the dominant participant to leave the workshop to allow others to speak.
   • DEnd the workshop early and collect input via an online form.
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4. 13application · medium

   A test manager is assigned to a project where the business sponsor has stated that the 'system must be perfect' before launch. The development team has a history of delivering features late, and the operations team is concerned about deployment stability. The test manager needs to propose a test strategy. What is the most appropriate first step?

   • AReview the previous project's test plan and reuse it, since the organization's context is likely similar.
   • BPropose a strategy that includes exhaustive testing of all features to meet the 'perfect' requirement.
   • CInterview the business sponsor, development, and operations to understand what 'perfect' means in terms of acceptable risk and constraints.
   • DInform the sponsor that 'perfect' is impossible and ask them to accept a standard risk-based approach.
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5. 14foundation · easy

   Which communication practice is most likely to increase stakeholder buy-in for a test strategy?

   • AWaiting until the strategy is fully detailed before communicating
   • BExplaining the benefits of the strategy in terms of business value
   • CSharing the strategy only with the test team to avoid confusion
   • DPresenting the strategy in technical jargon to demonstrate expertise
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6. 15application · medium

   A test manager has implemented a new test strategy for a SaaS product. After three months, the product owner mentions that the strategy is not catching the types of bugs customers are reporting. The test manager wants to adapt the strategy. What is the most effective mechanism to ensure this feedback is systematically incorporated?

   • AWait until the next major release to evaluate the strategy's effectiveness and make changes then.
   • BAsk the product owner to send an email whenever they notice a pattern of customer-reported bugs.
   • CInstruct the test team to add more test cases for any bug type mentioned by the product owner.
   • DSchedule a quarterly review meeting with stakeholders to analyze customer-reported defects and adjust the test strategy accordingly.
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