Consultative Strategies CTEL-TM-SM Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A test manager needs to convince a skeptical CFO to fund a new performance testing initiative. The CFO's primary concern is return on investment. Which communication approach is most likely to gain the CFO's buy-in?

   • AEmphasize that performance testing is an industry best practice and that competitors are doing it.
   • BExplain the technical details of the new load testing tools and how they will improve test coverage.
   • CPresent a cost-benefit analysis showing the potential revenue loss from a performance-related outage versus the cost of the testing initiative.
   • DAsk the CFO to trust the test team's expertise and approve the budget without further analysis.
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2. 2application · medium

   A test manager needs to persuade a project manager to allocate more time for testing in the project schedule. The project manager is focused on meeting the release date. Which argument is most likely to be persuasive?

   • AState that testing is a critical phase that cannot be skipped, as per industry standards.
   • BAsk the project manager to trust the test team's professional judgment.
   • COffer to reduce the scope of testing to fit the schedule, even if it means higher risk.
   • DExplain that more testing will reduce the risk of post-release defects, which can cause costly delays and damage to the product's reputation.
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4. 3foundation · easy

   Which facilitation technique involves restating what a stakeholder has said to confirm understanding?

   • ATimeboxing
   • BBrainstorming
   • CVoting
   • DActive listening
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5. 4foundation · easy

   Which statement best contrasts a consultative approach with a prescriptive approach in test management?

   • AA consultative approach uses a fixed set of test techniques, while a prescriptive approach adapts techniques to the context.
   • BA consultative approach is only used for agile projects, while a prescriptive approach is used for waterfall projects.
   • CA consultative approach imposes decisions from the test manager, while a prescriptive approach seeks stakeholder consensus.
   • DA consultative approach adapts the strategy based on stakeholder input, while a prescriptive approach applies a pre-defined methodology.
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6. 5expert · hard

   A test manager is proposing a shift from a heavy, document-based testing process to a more agile, risk-based approach. The quality assurance director is resistant, arguing that the current process provides necessary documentation for audits. The test manager needs to align the new strategy with the director's concerns. What is the most effective approach?

   • AExplain to the director that agile processes are more modern and that the audit requirements can be adapted.
   • BAsk the director to trust the test team's expertise and approve the new approach without further discussion.
   • CWork with the director to identify which documentation is truly required for audits and design the new process to produce that documentation efficiently.
   • DPropose keeping the current documentation process for audit purposes and implementing the agile approach only for new projects.
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