Consultative Strategies CTEL-TM-SM Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A test manager has developed a new test automation strategy that will require significant upfront investment. The development team is resistant because they fear it will slow down their delivery. The test manager needs to persuade the team to support the strategy. What is the most effective persuasion tactic?

   • AProvide a detailed technical document about the automation framework and its architecture.
   • BDemonstrate how the automation will reduce repetitive manual testing and free up developers to focus on new features.
   • CPromise that the automation will eliminate all bugs, making their work easier.
   • DExplain that the strategy was approved by senior management and is not open for discussion.
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2. 22application · medium

   A test manager has established a test strategy that includes a monthly review meeting with stakeholders. After two meetings, attendance is dropping and participants say the meetings are not useful. The test manager wants to improve the feedback mechanism. What is the most effective change to make?

   • AKeep the meeting format the same but make attendance mandatory for all stakeholders.
   • BReplace the monthly meeting with a longer quarterly meeting to reduce the frequency of interruptions.
   • CRedesign the meeting agenda to focus on reviewing key quality metrics and making concrete decisions about strategy adjustments.
   • DCancel the meetings and rely on the test team to monitor quality metrics independently.
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4. 23application · medium

   A test manager is leading the development of a new test strategy for a large healthcare system upgrade. The project has a strong compliance officer who is focused on regulatory audit trails, a product owner who is concerned about time-to-market, and a development manager who wants to reduce flaky automated tests. The test manager needs to engage all three in the strategy discussion. Which technique is most effective for this situation?

   • AHold a series of one-on-one interviews with each stakeholder to understand their individual priorities before a joint workshop.
   • BAsk the compliance officer to define the audit requirements first, then build the strategy around those requirements.
   • CSend a detailed email outlining the proposed strategy and request written feedback from each stakeholder.
   • DPresent the draft strategy in a large town-hall meeting and ask for questions at the end.
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5. 24foundation · easy

   Which technique is most appropriate for resolving a conflict between two stakeholders over test scope?

   • ADeferring the decision to the next project phase
   • BChoosing the option that requires the least testing effort
   • CFacilitating a discussion to understand both perspectives and find common ground
   • DIgnoring the conflict and proceeding with the original plan
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6. 25application · medium

   A test manager is starting a new project and needs to identify all stakeholders who should be involved in defining the test strategy. The project is a mobile banking app with significant security and usability requirements. Which group of stakeholders is most important to include in the initial strategy discussions?

   • AThe security team and the compliance officer, since banking apps have strict regulatory requirements.
   • BThe end users, since they will ultimately determine if the app is successful.
   • COnly the product owner and the development team, since they are directly responsible for the product.
   • DSecurity officers, UX designers, developers, product owners, and operations staff.
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