Mission, Policy, and Metrics of Success CTEL-TM-SM Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Why is it important to ensure consistency between mission, policy, strategy, and goals?

   • ATo make the test documentation longer and more detailed
   • BTo reduce the number of test cases needed
   • CTo satisfy external auditors who require all documents to be identical
   • DTo ensure that testing activities are aligned with organizational objectives and avoid conflicting priorities
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which of the following is an example of a test policy statement?

   • ATest cases will be written in Gherkin format
   • BTesting will be performed using the Agile methodology
   • CAll critical business functions must be tested before release
   • DThe test team will use Selenium for all UI testing
   Reveal Solution Discussion Select an answer first
4. 3expert · hard

   A test manager is reviewing the success of a test program. The metrics show that test coverage is 98%, defect detection percentage is 92%, and the number of escaped defects is low. However, customer satisfaction scores have declined. The test mission is to 'ensure customer satisfaction through high-quality software'. What should the test manager do?

   • AChange the test mission to focus on coverage and defect detection instead of customer satisfaction.
   • BConclude that the test program was successful based on the positive metrics and ignore customer satisfaction.
   • CIncrease the test coverage goal to 100% to improve quality and customer satisfaction.
   • DInvestigate the decline in customer satisfaction to identify if the metrics are measuring the right things.
   Reveal Solution Discussion Select an answer first
5. 4expert · hard

   An organization has a test mission to 'deliver software that meets quality standards'. The test policy states that 'testing shall be risk-based and aligned with business priorities'. The test strategy is to use a combination of manual and automated testing. However, the test goals are not clearly defined. Which action is most important to ensure consistency across mission, policy, strategy, and goals?

   • ARevise the mission to be more specific and include measurable targets.
   • BImplement the strategy without defining goals, as the strategy already provides direction.
   • CChange the policy to include specific test goals.
   • DDefine specific, measurable test goals that support the mission and are derived from the strategy.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which statement best describes a test mission?

   • AA high-level statement of the purpose of testing and how it supports organizational goals
   • BA list of specific, measurable targets for test coverage
   • CA detailed schedule of test activities and resource assignments
   • DA set of rules that dictate every testing procedure in detail
   Reveal Solution Discussion Select an answer first