A test manager and a client are in a dispute over whether a set of test results meets the acceptance criteria. The contract specifies a dispute resolution process that includes negotiation, then mediation, then arbitration. Negotiation has failed. What is the most appropriate next step?

Skip mediation and go directly to arbitration to save time.

Proceed to mediation, as specified in the contract, before considering arbitration.

Escalate the dispute to senior management on both sides for a commercial resolution.

Terminate the contract and pursue legal action in court.

What is the primary purpose of monitoring contract compliance?

To ensure both parties fulfill their contractual obligations

To replace the need for regular communication

To find reasons to terminate the contract

What is the first step in an effective change control process for a test contract?

Informing the test team verbally

Submitting a formal change request

Implementing the change immediately

A test manager is working under a contract that includes a change control board (CCB). The client requests a change to the test schedule that will delay the delivery of a key deliverable. What is the most appropriate action?

Reject the change because it will delay the deliverable.

Submit the change request to the CCB for evaluation of impact on schedule, cost, and quality.

Approve the change immediately because the client requested it.

Implement the change and inform the CCB after the fact.

A test manager is managing a fixed-price contract for a test phase. The client requests a change that will increase the test effort by 20%. The contract includes a change control process but does not specify how the price will be adjusted. What is the most appropriate action?

Implement the change and invoice the client for the additional effort without prior agreement.

Refuse the change because the contract is fixed-price.

Implement the change without adjusting the price, to maintain the client relationship.

Use the change control process to document the change, estimate the cost impact, and negotiate a price adjustment with the client.

Certified Tester Expert Level Test Management Operational Test Management

Domain 1Objective 2

Contractual Issues CTEL-TM-OTM Practice Questions (Page 6)

Part of the Managing External Relationships domain, which makes up ~32% of our current practice bank.

30questions here

6free pages

7concepts

Questions 26–30

26expert · hard
A test manager and a client are in a dispute over whether a set of test results meets the acceptance criteria. The contract specifies a dispute resolution process that includes negotiation, then mediation, then arbitration. Negotiation has failed. What is the most appropriate next step?
Select an answer first
27foundation · easy
What is the primary purpose of monitoring contract compliance?
Select an answer first
28foundation · easy
What is the first step in an effective change control process for a test contract?
Select an answer first
29application · medium
A test manager is working under a contract that includes a change control board (CCB). The client requests a change to the test schedule that will delay the delivery of a key deliverable. What is the most appropriate action?
Select an answer first
30expert · hard
A test manager is managing a fixed-price contract for a test phase. The client requests a change that will increase the test effort by 20%. The contract includes a change control process but does not specify how the price will be adjusted. What is the most appropriate action?
Select an answer first

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