Contractual Issues CTEL-TM-OTM Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What is a key characteristic of arbitration as a dispute resolution method?

   • AThe parties must be represented by lawyers
   • BThe process always takes place in a public court
   • CThe arbitrator's decision is usually binding on both parties
   • DThe arbitrator only provides advice that is not enforceable
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   During negotiation of a test contract, which item is a key negotiation point that directly defines what the testing effort will cover?

   • APayment schedule
   • BScope of testing
   • CConfidentiality terms
   • DPenalty clauses
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A test service provider is drafting an SLA for a regression test service. The client wants a measurable target for test execution. Which SLA target is the most appropriate and measurable?

   • AThe regression suite will be executed before each release, if time permits.
   • BThe regression suite will be run frequently to ensure quality.
   • CAll regression tests will be executed within 48 hours of the code freeze.
   • DRegression tests will be executed as soon as possible after the code freeze.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which of the following is an example of a measurable service target in an SLA for a testing service?

   • ATesting should be completed as soon as possible
   • BThe provider should use industry best practices
   • CThe test team should be friendly and cooperative
   • DAll critical defects must be reported within 24 hours of discovery
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   During contract negotiation for a performance test engagement, the client insists that the acceptance criteria include a response time of under 200 ms for all transactions. The test manager knows that some batch transactions are inherently slower. What is the most appropriate negotiation point to raise?

   • AAccept the criteria as stated, but add a note that batch transactions are excluded from the SLA.
   • BPropose a higher response time limit, such as 500 ms, for all transactions to be safe.
   • CRefuse the contract unless the client removes the response time requirement entirely.
   • DNegotiate a definition of 'transaction' that distinguishes interactive from batch transactions, with separate acceptance criteria.
   Reveal Solution Discussion Select an answer first