Usability Risks CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A usability team has identified a moderate usability risk in a new feature. The team has proposed a mitigation strategy, but the product owner is hesitant to allocate resources. Which of the following is the most effective way to communicate the risk to the product owner?

   • ASend an email with a list of all usability risks, including this one, without prioritization.
   • BEscalate the issue to senior management without consulting the product owner.
   • CAsk the product owner to trust the team's judgment and allocate resources without further explanation.
   • DPresent a risk assessment that includes the likelihood, impact, and the cost of mitigation versus the cost of not addressing it.
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2. 17application · medium

   An e-commerce company has a high cart abandonment rate. Usability testing reveals that the checkout process is confusing, with unclear error messages and a complex form. Which of the following is the most likely impact of this usability risk on business goals?

   • AReduced conversion rate, leading to lower revenue and potential loss of customers to competitors.
   • BIncreased customer satisfaction because users are challenged by the complex form.
   • CNo impact on business goals because usability only affects user satisfaction, not revenue.
   • DImproved task performance because users learn the complex form over time.
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4. 18application · medium

   A company has an internal HR portal that employees use to submit expense reports. The portal has a confusing interface, and employees often make errors, leading to delays in reimbursement. The company wants to mitigate this usability risk. Which strategy is most likely to be effective?

   • AProvide training to employees on how to use the current interface.
   • BAdd more fields to the form to ensure all necessary information is captured.
   • CCreate a detailed user manual for the portal.
   • DRedesign the interface to simplify the expense report submission process.
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5. 19foundation · easy

   Why is it important to document usability risks?

   • ATo replace the need for user testing
   • BTo provide a record that can be used to inform decision-making and track mitigation
   • CTo assign blame for usability problems
   • DTo satisfy legal requirements in all cases
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6. 20application · medium

   A team is developing a new project management tool. They have limited time and budget for usability testing. They want to quickly identify potential usability risks in the interface before development proceeds. Which technique is most appropriate for this situation?

   • ATask analysis, to break down the tasks users will perform and identify potential bottlenecks.
   • BHeuristic evaluation, where usability experts review the interface against established usability principles.
   • CUser research, such as interviews and surveys, to gather in-depth feedback from potential users.
   • DA/B testing, to compare different design versions with real users to see which performs better.
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