Usability Risks CT-UT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A team is developing a fitness tracker app for a diverse user base, including athletes and casual users. The app has many advanced features, but casual users find it overwhelming. The team is concerned about the risk of casual users abandoning the app. Which of the following is the most likely source of this usability risk?

   • AThe lack of user training, as casual users have not been trained on the app.
   • BThe user characteristics, as casual users are less motivated than athletes.
   • CThe environmental factors, such as the user's location or device type.
   • DThe task complexity, as the app requires users to navigate many features and settings.
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2. 7application · medium

   A company is developing a website for a government agency that must be accessible to people with disabilities. Usability testing reveals that the website is not compatible with screen readers. Which mitigation strategy is most appropriate?

   • AProvide user training to people with disabilities on how to use the website without screen readers.
   • BConduct more usability testing to identify other accessibility issues.
   • CImplement assistive technologies, such as ensuring compatibility with screen readers and providing alternative text for images.
   • DRedesign the website to be simpler, assuming that a simpler design will be accessible.
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4. 8foundation · easy

   What is the main goal of communicating usability risks to stakeholders?

   • ATo inform decision-making about design and development priorities
   • BTo demonstrate that the testing team is doing its job
   • CTo persuade stakeholders to increase the testing budget
   • DTo document that all risks have been eliminated
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5. 9application · medium

   A team is developing a new online learning platform for university students. They have limited time before the release and want to identify usability risks quickly. They have access to a few usability experts and a small group of students. Which technique would be most efficient to identify a broad range of usability risks in the interface?

   • AHeuristic evaluation, where experts review the interface against usability principles.
   • BUser research, such as interviews with students, to gather in-depth feedback.
   • CA/B testing, to compare different design versions with students.
   • DTask analysis, to break down the tasks students will perform.
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6. 10expert · hard

   A company has a customer relationship management (CRM) system that is used by sales representatives. The system has a complex data entry process that is time-consuming and error-prone. The company is considering a redesign, but the sales team is resistant to change because they are used to the current system. Which of the following is the most significant impact of this usability risk on the business?

   • AImproved data quality because the complex process forces careful entry.
   • BNo impact on business goals because the system is only used internally.
   • CReduced sales productivity due to time spent on data entry and errors in customer data.
   • DIncreased employee satisfaction because the system provides a sense of familiarity.
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