Usability Risks CT-UT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   A usability risk that causes users to frequently make errors when entering data is most likely to affect:

   • ATask performance
   • BThe product's visual design
   • CThe product's code quality
   • DThe product's marketing strategy
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Which of the following is a strategy to mitigate usability risks?

   • AIncreasing the number of features to provide more options
   • BImproving the user interface design based on usability findings
   • CIgnoring accessibility requirements to simplify development
   • DReducing the amount of user testing
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A company has a customer support portal that is difficult to navigate, causing users to call support for simple issues. The company is considering a redesign. Which of the following is a potential impact of this usability risk on the business?

   • AReduced support costs because users are learning to navigate the portal over time.
   • BIncreased support costs due to a higher volume of calls and reduced customer satisfaction.
   • CNo impact on business goals because the portal is only a secondary channel.
   • DImproved customer satisfaction because users are forced to interact with support staff.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   Which technique is used to identify usability risks by having experts evaluate a product against established usability principles?

   • AA/B testing
   • BUser research
   • CHeuristic evaluation
   • DTask analysis
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A usability team has identified several risks in a medical device interface. Risk A has a high likelihood of occurrence but a low impact on patient safety. Risk B has a low likelihood but a high impact on patient safety. The team has limited resources to address only one risk. Which risk should be prioritized for mitigation?

   • ARisk B, because the high impact on patient safety outweighs the lower likelihood.
   • BRisk A, because it is more likely to occur and will affect more users.
   • CBoth risks equally, because any risk to patient safety is unacceptable.
   • DNeither risk, because the team should focus on risks that are both likely and high impact.
   Reveal Solution Discussion Select an answer first