A survey asks: 'How often do you use the advanced search feature?' with options: 'Never', 'Rarely', 'Sometimes', 'Often', 'Very Often'. The team later realizes they need to know why users don't use it. What is the best way to address this?

Analyze the frequency data to infer reasons

Change the frequency options to include more granular levels

Remove the frequency question and replace it with a satisfaction question

Add an open-ended follow-up question: 'If you rarely or never use it, why not?'

A B2B software company wants to survey its enterprise clients about a new dashboard. The clients are busy executives who rarely check email. Which distribution method is most likely to yield a good response rate?

Post the survey link on the company's public website

Mail a paper survey to their offices

Email the survey link to the executives' administrative assistants

Send a personalized email with a direct link and a follow-up reminder

A survey found that 60% of users are satisfied with a feature, but the open-ended comments reveal that many satisfied users still mention a specific usability issue. The team must decide how to report this. What is the most balanced approach?

Report only the usability issue because it is more actionable

Combine both into a single satisfaction score

Report only the satisfaction percentage because it is the primary metric

Report the satisfaction percentage and the usability issue as separate findings

What is the key characteristic of an effective report of survey findings?

It only includes positive findings

It includes every raw response in the appendix

It is written in technical jargon for experts only

It presents the results in a clear and understandable format

What is the primary purpose of defining survey objectives before creating a user survey?

To guarantee that all respondents will complete the survey

To ensure the survey collects data that directly addresses the research questions

To determine the exact number of questions to include in the survey

To select the software tool for distributing the survey

Certified Tester Usability Testing

Domain 6Objective 1

Step-By-Step Approach to User Surveys CT-UT Practice Questions (Page 5)

Part of the User Surveys domain, which makes up ~6% of our current practice bank. ISTQB does not publish an official question count, but from its 60-minute exam (~25–40 total, ~2–2 in this domain), expect 1–1 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

8concepts

Questions 21–25

21application · medium
A survey asks: 'How often do you use the advanced search feature?' with options: 'Never', 'Rarely', 'Sometimes', 'Often', 'Very Often'. The team later realizes they need to know why users don't use it. What is the best way to address this?
Select an answer first
22application · medium
A B2B software company wants to survey its enterprise clients about a new dashboard. The clients are busy executives who rarely check email. Which distribution method is most likely to yield a good response rate?
Select an answer first
23expert · hard
A survey found that 60% of users are satisfied with a feature, but the open-ended comments reveal that many satisfied users still mention a specific usability issue. The team must decide how to report this. What is the most balanced approach?
Select an answer first
24foundation · easy
What is the key characteristic of an effective report of survey findings?
Select an answer first
25foundation · easy
What is the primary purpose of defining survey objectives before creating a user survey?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to CT-UT

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by ISTQB. “CT-UT” is a trademark of its owner, used for identification only.