After analyzing a survey about a mobile app's onboarding process, the team finds that 70% of respondents found the tutorial 'too long.' What is the most actionable recommendation?

Remove the tutorial entirely because most users dislike it

Conduct another survey to confirm the finding before acting

Report the finding and suggest shortening the tutorial to the essential steps

Present the percentage in the report without any recommendation

An online survey is sent to 1,000 customers. After one week, the response rate is only 8%. The team needs at least 15% to draw reliable conclusions. What is the most effective next step?

Close the survey and analyze the 8% response

Extend the survey deadline by two weeks without any communication

Send a reminder email to non-respondents

Resend the survey to a different group of customers

What is the primary basis for identifying the target respondents for a user survey?

The survey objectives and the research questions they aim to answer

The number of questions in the survey

The ease of reaching a large number of people

The personal preference of the survey designer

During a pilot test of a survey, several participants comment that the questions seem repetitive and the survey takes too long. What should the team do?

Add more questions to cover all aspects

Keep the survey as is because the data is needed

Change the survey format to paper to speed up completion

Shorten the survey by removing redundant questions and re-pilot

Certified Tester Usability Testing

Domain 6Objective 1

Step-By-Step Approach to User Surveys CT-UT Practice Questions (Page 3)

Part of the User Surveys domain, which makes up ~6% of our current practice bank. ISTQB does not publish an official question count, but from its 60-minute exam (~25–40 total, ~2–2 in this domain), expect 1–1 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

8concepts

Questions 11–15

11application · medium
After analyzing a survey about a mobile app's onboarding process, the team finds that 70% of respondents found the tutorial 'too long.' What is the most actionable recommendation?
Select an answer first
12foundation · easy
What is the purpose of sending reminders during survey administration?
Select an answer first
13application · medium
An online survey is sent to 1,000 customers. After one week, the response rate is only 8%. The team needs at least 15% to draw reliable conclusions. What is the most effective next step?
Select an answer first
14foundation · easy
What is the primary basis for identifying the target respondents for a user survey?
Select an answer first
15application · medium
During a pilot test of a survey, several participants comment that the questions seem repetitive and the survey takes too long. What should the team do?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to CT-UT

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by ISTQB. “CT-UT” is a trademark of its owner, used for identification only.