Standardized Questionnaires CT-UT Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A usability team is conducting a study with participants who have varying levels of technical expertise. They plan to administer the System Usability Scale (SUS) after task completion. To ensure the results are reliable, which approach should they take?

   • AAdminister the SUS in a group setting to save time, with the moderator reading each item aloud.
   • BAdminister the SUS immediately after task completion, using the standard instructions, and ensure participants complete it individually.
   • CAdminister the SUS with a time limit to ensure participants do not overthink their responses.
   • DAdminister the SUS at the end of the session, after a debriefing discussion, to allow participants to reflect.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is a recommended practice for giving instructions when administering a standardized questionnaire?

   • AAllow participants to interpret the questions in their own way to get authentic responses.
   • BEncourage participants to answer quickly without overthinking.
   • CExplain the purpose of each question to help participants answer more accurately.
   • DRead the instructions verbatim and provide the same explanation to all participants.
   Reveal Solution Discussion Select an answer first
4. 3expert · hard

   A usability team administered the System Usability Scale (SUS) to 15 participants. The scores are: 50, 55, 60, 65, 70, 75, 80, 85, 90, 95, 100, 45, 40, 35, and 30. What is the median SUS score?

   • A70
   • B75
   • C65
   • D60
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   A usability test yields a SUS score of 75 for a product. According to common interpretation guidelines, what does this score generally indicate?

   • ABelow-average usability, as scores below 80 are considered poor.
   • BThe score is not interpretable without a benchmark.
   • CAbove-average usability, as scores above 70 are generally considered acceptable.
   • DExcellent usability, as scores above 50 are considered excellent.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A usability test moderator is administering the System Usability Scale (SUS) to participants. One participant asks, 'What does this question mean?' about an item. What should the moderator do?

   • AReplace the item with a similar question that the participant understands.
   • BRead the item aloud and ask the participant to answer based on their initial reaction.
   • CExplain the meaning of the item in more detail to ensure the participant understands.
   • DSkip the item and have the participant continue with the rest of the questionnaire.
   Reveal Solution Discussion Select an answer first