Standardized Questionnaires CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which benefit is most directly associated with using a standardized questionnaire in usability testing?

   • AGuaranteed high usability scores for the product being tested.
   • BElimination of all subjective bias from the usability evaluation process.
   • CIncreased reliability of the measurements because the instrument has been validated in prior research.
   • DAutomatic identification of specific usability defects in the interface.
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2. 17application · medium

   A software company is developing a new word processing application and wants to evaluate user satisfaction across multiple dimensions, including screen layout, terminology, learning, and system capabilities. They need a questionnaire that provides a detailed profile of user satisfaction rather than a single score. Which questionnaire is most appropriate?

   • ASystem Usability Scale (SUS)
   • BSoftware Usability Measurement Inventory (SUMI)
   • CComputer System Usability Questionnaire (CSUQ)
   • DQuestionnaire for User Interaction Satisfaction (QUIS)
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4. 18foundation · easy

   When should a standardized questionnaire like SUS be administered in a usability test to best capture the user's overall impression of the system?

   • ADuring the test tasks, while the user is working.
   • BImmediately after the user completes the test tasks, before any debriefing or discussion.
   • CBefore the user begins the test tasks, to establish a baseline.
   • DSeveral days after the test, to allow the user to reflect.
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5. 19application · medium

   A usability test moderator is about to administer the System Usability Scale (SUS) to participants after they complete a series of tasks on a new e-commerce website. To ensure the results are reliable and comparable to other studies, which procedure should the moderator follow?

   • AExplain the purpose of each SUS item to participants before they answer, to ensure they understand the questions.
   • BRead the standard SUS instructions aloud verbatim and have participants complete the questionnaire immediately after the tasks, without discussing their experience.
   • CAllow participants to take the questionnaire home and return it the next day to give them ample time to reflect.
   • DHave participants complete the questionnaire in a group setting to save time, with the moderator reading each item aloud.
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6. 20application · medium

   A usability researcher is administering the System Usability Scale (SUS) to participants in a remote usability test. To ensure the results are reliable and comparable to in-person studies, which practice should the researcher follow?

   • AHave participants complete the questionnaire verbally with the researcher to ensure they understand the questions.
   • BUse the same standardized instructions and ensure the questionnaire is presented in the same format as in-person studies.
   • CAllow participants to complete the questionnaire at their own pace without any time limit.
   • DAdapt the wording of the questions to be more suitable for remote administration.
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