Step-By-Step Approach to Usability Reviews CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A usability review of a new e-commerce website is underway. During a session, a participant successfully completes a task but takes an unusually long time and expresses confusion. The facilitator notes the task was completed but also records the participant's verbalized confusion and the time taken. Later, during analysis, the team is debating whether this should be classified as a usability issue. What is the most appropriate way to handle this data?

   • ARecord it as a success, but also note it as an efficiency issue with a 'minor' severity rating.
   • BClassify it as a failure, since the participant was confused and slow.
   • CClassify it as a success, since the participant completed the task.
   • DDiscard the data, as the task was completed successfully.
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2. 17application · medium

   A facilitator is conducting a usability review of a new mobile app for booking fitness classes. A participant is asked to 'Book a yoga class for next Tuesday.' The participant starts by looking at the 'Profile' tab. The facilitator should:

   • AAsk the participant why they chose the 'Profile' tab.
   • BLet the participant continue and observe where they go next.
   • CEnd the task and mark it as a failure.
   • DImmediately redirect the participant to the 'Classes' tab.
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4. 18foundation · easy

   During the planning phase of a usability review, which activity is primarily concerned with defining the boundaries of what will be evaluated?

   • ASelecting the review team
   • BScheduling the review sessions
   • CCollecting data during sessions
   • DDefining the scope
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5. 19foundation · easy

   Which activity is part of conducting a usability review session?

   • ADefining the scope of the review
   • BCollecting data systematically
   • CAnalyzing the collected data
   • DWriting the final report
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6. 20expert · hard

   A usability review is being planned for a new mobile banking app. The app is designed for a diverse user base, including elderly users and users with visual impairments. The review's objective is to assess the accessibility of the app's core features. The budget allows for 12 participants. What is the most effective participant recruitment strategy?

   • ARecruit 12 users who have previously participated in usability tests.
   • BRecruit 6 elderly users and 6 users with visual impairments.
   • CRecruit 12 users who are all under 30, as they are the most tech-savvy.
   • DRecruit 12 participants from the general population, as the app is for everyone.
   Reveal Solution Discussion Select an answer first