A large financial institution is redesigning its online banking platform. They have a strict compliance deadline and a limited budget. They need to ensure the platform is accessible to users with disabilities. They have an in-house accessibility team but no budget for external consultants or user testing. Which evaluation strategy is most appropriate?

Defer evaluation until after launch to save money.

Manual expert review by the in-house team, supplemented by automated testing.

User-based testing with employees who have disabilities.

Automated testing only, because it is fast and free.

Why is it beneficial to combine automated testing with manual expert review?

Combining methods reduces the need for user testing

Automated testing can replace expert review entirely

It guarantees that all accessibility issues will be found

Each method finds different types of issues, providing broader coverage

During a manual expert review, what is the primary role of heuristics?

To replace the need for testing with real users

To measure the severity of all issues found

To provide a set of principles for identifying potential usability and accessibility problems

To automatically fix accessibility issues

A project is in the early design phase with only low-fidelity wireframes available. Which accessibility evaluation method is most appropriate at this stage?

Final conformance audit against WCAG

Manual expert review of the wireframes using heuristics

User-based testing with people with disabilities

Automated testing with a tool like axe

A government agency is launching a new online portal for citizens to file tax returns. They want to ensure the portal is usable by people with a range of disabilities, including those who rely on screen readers and keyboard navigation. Which evaluation method should be the primary approach?

A heuristic evaluation by the development team.

User-based testing with participants who have disabilities.

Automated testing with a tool like axe or WAVE.

Manual expert review using WCAG guidelines.

Certified Tester Usability Testing

Domain 7Objective 3

Selecting an Accessibility Evaluation Method CT-UT Practice Questions (Page 5)

Part of the Selecting Appropriate Methods domain, which makes up ~6% of our current practice bank. ISTQB does not publish an official question count, but from its 60-minute exam (~25–40 total, ~2–2 in this domain), expect 1–1 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

7concepts

Questions 21–25

21expert · hard
A large financial institution is redesigning its online banking platform. They have a strict compliance deadline and a limited budget. They need to ensure the platform is accessible to users with disabilities. They have an in-house accessibility team but no budget for external consultants or user testing. Which evaluation strategy is most appropriate?
Select an answer first
22foundation · easy
Why is it beneficial to combine automated testing with manual expert review?
Select an answer first
23foundation · easy
During a manual expert review, what is the primary role of heuristics?
Select an answer first
24foundation · easy
A project is in the early design phase with only low-fidelity wireframes available. Which accessibility evaluation method is most appropriate at this stage?
Select an answer first
25application · medium
A government agency is launching a new online portal for citizens to file tax returns. They want to ensure the portal is usable by people with a range of disabilities, including those who rely on screen readers and keyboard navigation. Which evaluation method should be the primary approach?
Select an answer first

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