Heuristic Evaluation CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   In a heuristic evaluation, two evaluators disagree on the severity of a problem: one rates it as 'Major' and the other as 'Minor'. The problem is that a confirmation dialog for deleting a file uses the same button style as the 'Save' button, but the dialog appears only when the user has unsaved changes. How should the team resolve this disagreement?

   • AAsk the development team to decide.
   • BDiscuss the context and impact of the problem, considering the frequency and consequences, and reach a consensus.
   • CAverage the two ratings to get a 'Medium' severity.
   • DAccept the higher rating to be safe.
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2. 17expert · hard

   During a heuristic evaluation, an evaluator finds a problem that occurs rarely but has a severe impact: a user can accidentally delete a project by clicking a button that is too close to the 'Save' button. The evaluator rates this as 'Major'. Another evaluator rates it as 'Minor' because it happens rarely. How should the team decide the final severity rating?

   • AAsk the product owner to decide based on business priorities.
   • BUse the higher rating because the impact is severe, even if the frequency is low.
   • CUse the lower rating because frequency is the most important factor.
   • DAverage the two ratings to get a 'Medium' severity.
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4. 18expert · hard

   A UX team is conducting a heuristic evaluation of a redesigned checkout flow. The team has five evaluators. After the individual evaluations, they meet to consolidate findings. During the meeting, they find that one evaluator identified a problem that no one else found. What should the team do with this unique finding?

   • AAsk the evaluator to justify the finding in writing before including it.
   • BInclude it in the final report, but verify it by having another evaluator re-check the specific screen.
   • CInclude it without verification to avoid missing any potential issue.
   • DDiscard it because it was not found by multiple evaluators.
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5. 19application · medium

   A company is planning a heuristic evaluation of its internal HR portal. The team includes a usability expert, a developer, and a product manager. Which of the following is the most appropriate role for the product manager during the evaluation?

   • AObserve the evaluation and provide input on business requirements.
   • BParticipate as an evaluator to provide a business perspective.
   • CRecruit users for a usability test instead of participating.
   • DLead the evaluation and assign severity ratings.
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6. 20application · medium

   A usability team is conducting a heuristic evaluation of a new e-commerce checkout flow. During the evaluation, one evaluator notes that the 'Confirm Order' button is placed next to a 'Clear Cart' button with no visual separation, and the 'Clear Cart' button is styled more prominently. The evaluator believes this could cause users to accidentally clear their cart. According to Nielsen's heuristics, which principle is most directly violated?

   • AError prevention
   • BAesthetic and minimalist design
   • CVisibility of system status
   • DUser control and freedom
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