Facilitate Value Stream Mapping CT-ATLAS Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A healthcare provider is mapping its patient discharge process. The facilitator has gathered nurses, doctors, administrators, and IT staff. The team is about to create the current state map. What is the most effective way to capture the flow of work, information, and materials?

   • AUse a standard template from another hospital and fill in the team's data.
   • BWalk the actual process, observing steps and interviewing staff at each point, then draw the map together as a team.
   • CHave each participant draw their own map and then vote on which one is most accurate.
   • DAsk the IT staff to extract data from the system to create the map before the meeting.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   During a value stream mapping session for an e-commerce order fulfillment process, the team observes that orders wait in a queue for 2 hours before being picked, and that some orders are picked twice because of incorrect labeling. Which two types of waste are present?

   • AOverproduction and motion
   • BTransportation and waiting
   • CInventory and overprocessing
   • DWaiting and defects
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A software company wants to improve the flow of its customer onboarding process. The process spans marketing, sales, and support, and the team has never mapped it. The facilitator wants to ensure the mapping effort focuses on what matters to the customer. What should the facilitator do first?

   • ADefine the value stream as the set of steps that deliver the onboarding outcome, from customer request to active use.
   • BCreate a detailed current state map of every activity in marketing, sales, and support to ensure no step is missed.
   • CStart with a future state map to show the team what the ideal onboarding process should look like.
   • DAsk each department to map its own process and then combine the maps into one large diagram.
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A team is creating a current state map for a product returns process. They have collected data on processing times, wait times, and error rates. Which of the following is the most important to include on the map to support flow analysis?

   • AThe number of employees in each department.
   • BThe names of the software systems used at each step.
   • CThe cost of each step.
   • DThe cycle time and wait time for each step.
   Reveal Solution Discussion Select an answer first
6. 25expert · hard

   A facilitator is leading a value stream mapping session for a cross-functional team. The team includes members from development, operations, and security. The security representative is quiet and does not contribute, but later reveals that the current process violates a security policy. What should the facilitator do to improve the session?

   • AIgnore the security representative because the team is focused on flow.
   • BEnd the session early and schedule a separate security-focused meeting.
   • CAsk the security representative to speak privately after the session.
   • DUse a round-robin technique to ensure every participant, including the security representative, shares their perspective.
   Reveal Solution Discussion Select an answer first