Facilitate Value Stream Mapping CT-ATLAS Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A current state map for a customer onboarding process shows that the verification step has a cycle time of 1 day, but the step before it has a cycle time of 5 days. The verification step also has a 40% rework rate. The team wants to improve flow. What is the most important insight from the map?

   • AThe process is balanced because the verification step is faster.
   • BThe team should focus only on reducing the verification rework rate.
   • CThe step before verification is the bottleneck, and the verification rework is a quality issue that also affects flow.
   • DThe verification step is the bottleneck because it has a high rework rate.
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2. 17application · medium

   A current state map for a software development process shows that the team spends 30% of its time fixing defects found during testing. The map also shows that the code review step takes 2 days, but only 50% of the code is reviewed. What waste is most evident?

   • AInventory, because there is a backlog of code to review.
   • BDefects, because the team spends significant time fixing them.
   • COverproduction, because the team writes too much code.
   • DMotion, because the team moves between code review and testing.
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4. 18foundation · easy

   In value stream mapping, which of the following is an example of the waste category 'overproduction'?

   • AMoving work between different teams in different locations
   • BProducing more features than the customer currently needs
   • CFixing a defect found in the testing phase
   • DWaiting for a code review to be completed
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5. 19foundation · easy

   Which of the following is an effective facilitation technique when leading a value stream mapping session?

   • ARushing through the mapping to stay on schedule
   • BLimiting the session to only the development team to save time
   • CProviding the team with a completed map to save time
   • DUsing open-ended questions to draw out details about the current process
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6. 20application · medium

   During a value stream mapping session, a senior manager dominates the discussion and insists that the team's current state map is wrong because it shows a long delay in the approval step. The facilitator needs to keep the session productive. What is the best facilitation technique?

   • AChange the map to match the manager's view to avoid conflict.
   • BAsk the manager to leave the session so the team can work without interference.
   • CMove on to the future state map and ignore the disagreement.
   • DAcknowledge the manager's concern and suggest that the team verify the delay by observing the actual process.
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