Facilitate Value Stream Mapping CT-ATLAS Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   After creating a future state map for a software delivery process, the team identifies three improvement actions: (1) automate regression testing, (2) reduce handoff delays, and (3) implement pair programming. The team has limited capacity and wants to achieve the greatest impact on flow and quality. What should the team do first?

   • AImplement all three actions simultaneously to maximize improvement.
   • BPrioritize the actions based on their expected impact on the bottleneck and quality issues identified in the current state map.
   • CStart with the easiest action to build momentum, regardless of impact.
   • DAssign each action to a different team member and let them decide how to proceed.
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2. 2expert · hard

   A current state map for a software deployment process shows that the deployment step takes 2 hours, but the team spends an additional 3 hours fixing defects that are found after deployment. The map also shows that the deployment step has a 20% failure rate. What is the most significant waste revealed?

   • ADefects, because the 20% failure rate causes rework and delays.
   • BMotion, because the team moves between environments.
   • COverproduction, because the team deploys too frequently.
   • DInventory, because there is a backlog of defects.
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4. 3foundation · easy

   In the context of value stream mapping, what does the term 'value' refer to?

   • AThe total cost of all resources used in the production process
   • BThe amount of time it takes to complete the entire process from start to finish
   • CThe number of features delivered in a single release
   • DAnything the customer is willing to pay for, as defined by the customer's needs and expectations
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5. 4application · medium

   A manufacturing company is mapping its order-to-delivery process. The team has collected data on cycle times, wait times, and defect rates. They are now creating the current state map. Which element is essential to include on the map to support waste identification?

   • AThe names and job titles of the employees at each step.
   • BThe organizational chart of the departments involved.
   • CThe ratio of value-added time to total lead time for each step.
   • DThe budget allocated to each department.
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6. 5expert · hard

   A large organization wants to map the value stream for its customer support process. The process spans multiple departments, including call center, technical support, and billing. The team cannot agree on the start and end points. Some want to include the entire customer journey from initial contact to issue resolution, while others want to focus only on the technical support handoff. What is the best way to resolve this?

   • AMap only the technical support handoff to keep the scope manageable.
   • BCreate separate maps for each department and then combine them.
   • CLet the most senior manager decide the boundaries.
   • DDefine the value stream from the customer's perspective, starting with the customer's request for help and ending with the customer's issue resolved.
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