Workforce and Stakeholder Buy-In CAIPM Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A manufacturing company is automating quality inspection with AI. Line workers are skeptical and fear job loss. Which approach best fosters ownership and reduces resistance?

   • AAssign a senior manager to oversee the rollout without worker input
   • BAnnounce the change at a town hall and answer questions
   • COffer early retirement packages to reduce workforce size
   • DInvite line workers to participate in a pilot program where they test the AI and provide feedback
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A sales organization is introducing an AI lead-scoring system. The sales representatives are resistant because they believe the AI will assign them leads that are unlikely to convert, hurting their commissions. The program manager wants to motivate adoption and sustained use. Which incentive structure is most likely to achieve this?

   • AKeep the current commission structure and require sales reps to use the AI system
   • BOffer a one-time bonus to sales reps who achieve the highest conversion rate using AI leads
   • CAdjust the commission structure so that sales reps are rewarded for following up on AI-identified leads, regardless of immediate conversion
   • DAllow sales reps to opt out of the AI system if they prefer their own lead selection
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   An insurance company has implemented an AI claims processing system. After six months, employee satisfaction scores have dropped. What is the most effective way to use feedback for continuous improvement?

   • AAnalyze feedback from employee surveys and adjust the AI's workflow to reduce friction
   • BBlame employees for not adapting to the AI
   • CIgnore the feedback because the AI is already optimized
   • DSend a follow-up survey but take no action
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A hospital is rolling out an AI system that predicts patient readmission risk. The nursing staff are concerned that the AI will increase their workload by flagging too many patients as high-risk. After the first month, the program manager receives feedback that the AI is indeed generating too many alerts. What should the program manager do?

   • AAdjust the AI's risk threshold based on the nurses' feedback and communicate the change
   • BIncrease the number of alerts to ensure no high-risk patient is missed
   • CDisable the AI system until a new model is developed
   • DTell the nurses to trust the AI and follow all alerts
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which of the following is a primary reason to include external partners in stakeholder identification for an AI initiative?

   • AThey have no interest in the AI initiative but must be informed
   • BThey are the primary beneficiaries of the AI system
   • CThey are legally required to approve all AI projects
   • DThey may provide data, integrations, or services that the AI system depends on
   Reveal Solution Discussion Select an answer first