Workforce and Stakeholder Buy-In CAIPM Practice Questions (Page 11)

Questions 51–55

1. 51foundation · easy

   What is the main purpose of conducting a stakeholder impact assessment for an AI change?

   • ATo create a list of all stakeholders for communication purposes
   • BTo determine the exact financial return on investment of the AI system
   • CTo evaluate the benefits, risks, and concerns each stakeholder group may experience
   • DTo select the AI technology that will cause the least disruption
   Reveal Solution Discussion Select an answer first
2. 52application · medium

   A telecom company is deploying an AI system to predict customer churn. The program manager has identified customer service representatives (CSRs) as a key stakeholder group. The impact assessment reveals that CSRs are worried the AI will monitor their performance and potentially lead to layoffs. What should the program manager do to address this concern?

   • AExplain that the AI will improve customer satisfaction and reduce churn
   • BAvoid discussing the AI's impact on jobs to prevent panic
   • CReassure CSRs that the AI is designed to help them identify at-risk customers, not to monitor their performance
   • DTell CSRs that the AI is a strategic priority and they should trust the company's decision
   Reveal Solution Discussion Select an answer first
4. 53application · medium

   A software company is introducing an AI code-review assistant for its developers. The developers are experienced and proud of their code quality; they worry the AI will be overly critical and slow down their workflow. The program manager wants to foster ownership and reduce resistance. Which approach is most effective?

   • AProvide a comprehensive training course on how the AI works
   • BAnnounce that the AI will reduce the need for manual code reviews
   • CMandate that all code must pass the AI review before being merged
   • DRun a pilot where developers can test the AI on their own projects and provide feedback on its suggestions
   Reveal Solution Discussion Select an answer first
5. 54application · medium

   A logistics company is implementing an AI route optimization system. Dispatchers have varying levels of technical skill. What is the best way to design training and support?

   • ARequire all dispatchers to attend an advanced technical course
   • BLet dispatchers learn on their own without formal training
   • COffer tiered training sessions from basic to advanced, with ongoing helpdesk support
   • DProvide a single comprehensive manual for all dispatchers
   Reveal Solution Discussion Select an answer first
6. 55foundation · easy

   What is the primary purpose of establishing feedback loops during an AI change?

   • ATo replace the need for formal communication
   • BTo monitor stakeholder sentiment and adjust change management strategies accordingly
   • CTo ensure that all stakeholders agree with every decision
   • DTo provide a final report at the end of the project
   Reveal Solution Discussion Select an answer first