An e-commerce company has implemented a new recommendation engine to increase average order value. The CIO wants to measure the business value of this IT initiative. Which metric would best demonstrate value delivery?

Number of IT staff hours spent developing the recommendation engine.

Percentage of website visitors who clicked on recommendations.

Change in average order value for customers who received recommendations compared to those who did not.

System response time for the recommendation engine.

What is the purpose of assessing risks in the context of business-IT alignment?

To ensure that IT projects are completed without any changes

To identify potential threats that could prevent IT initiatives from achieving business goals

To transfer all IT risks to external vendors

To eliminate all risks from IT projects

A logistics company has implemented a new route optimization system. The CIO wants to measure how this IT initiative contributes to the business goal of reducing fuel costs. Which KPI would best measure this contribution?

Number of IT support tickets related to the route optimization system.

System uptime percentage for the route optimization application.

Percentage of delivery drivers trained on the new system.

Average fuel consumption per delivery mile before and after implementation.

A software company is developing a new customer support portal. The project has a steering committee with representatives from sales, support, and IT. The support team has the most detailed knowledge of customer issues. What is the best way to leverage this stakeholder knowledge?

Rely on the sales team to represent customer needs, as they have regular contact with customers.

Ask the support team to document all customer issues and provide them to the IT team.

Wait for the support team to volunteer information without actively engaging them.

Include support team members in the design and testing phases to ensure the portal addresses real customer needs.

A healthcare provider is updating its five-year strategic plan. The CIO wants to ensure that the new IT initiatives, such as a patient portal and telehealth platform, are integrated with the organization's business objectives. Which step in the strategic planning process should the CIO prioritize first?

Define specific IT projects and allocate budgets to each proposed initiative.

Conduct an environmental scan to understand market trends, regulatory changes, and competitive pressures affecting healthcare delivery.

Develop a communication plan to inform all employees about upcoming IT changes.

Select a governance framework such as COBIT to oversee IT decision-making.

EC-CouncilAssociate C|CISO

Domain 5Objective 2

Alignment with Business Goals ACCISO Practice Questions (Page 7)

Part of the Strategic Planning, Finance, Procurement, and Vendor Management domain, which makes up ~23% of our current practice bank. EC-Council does not publish an official question count, but from its 120-minute exam (~50–80 total, ~12–18 in this domain), expect 2–3 from this objective — we provide 50 practice questions to prepare you well beyond it. (estimate)

50questions here

10free pages

7concepts

Questions 31–35

31application · medium
An e-commerce company has implemented a new recommendation engine to increase average order value. The CIO wants to measure the business value of this IT initiative. Which metric would best demonstrate value delivery?
Select an answer first
32foundation · easy
What is the purpose of assessing risks in the context of business-IT alignment?
Select an answer first
33application · medium
A logistics company has implemented a new route optimization system. The CIO wants to measure how this IT initiative contributes to the business goal of reducing fuel costs. Which KPI would best measure this contribution?
Select an answer first
34application · medium
A software company is developing a new customer support portal. The project has a steering committee with representatives from sales, support, and IT. The support team has the most detailed knowledge of customer issues. What is the best way to leverage this stakeholder knowledge?
Select an answer first
35application · medium
A healthcare provider is updating its five-year strategic plan. The CIO wants to ensure that the new IT initiatives, such as a patient portal and telehealth platform, are integrated with the organization's business objectives. Which step in the strategic planning process should the CIO prioritize first?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to ACCISO

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by EC-Council. “ACCISO” is a trademark of its owner, used for identification only.